Owner's Response: Travelers looking at this review, it is unfortunate that the guest who left this review did not read the information on the website and also my check in instructions completely. All cost are on the site and full instructions and information sent out a week prior to arrival. If the traveler had just read all the instructions none of this would of been in issue. Myself or the housekeeper sets a new key code for each guest and on my instructions guest are asked to text me 30 minutes prior to arrival for the new key code. Guest receive a key code by check in time. Receiving a key code by text is convenient because a guest can always refer back to the code on their phone if needed and if we are contacted with any questions we will know which home a guest is at This has worked for 15 years. We do ask to be contacted within an hour of arrival if there are any cleaning issues so they can be addressed. I rarely have to send the housekeeper back. They do a great job so they do not have to return. I did not hear from this guest at all on any issues and would of been more than happy to drop by toilet tissue if contacted. With the information on the home, I do supply 2 rolls of tissue supplied in each bathroom. Stated on the check in instructions, if other paper products are needed like paper towels or plates, there is an Ingles grocery in town (2 1/2 miles) your can pick up items. It is at the discretion of the guest to arrive at the home first or make a trip to the store first for supplies. I try to be "earth friendly" by supplying cloth hand towels. I do supply trash bags, hand soap, shampoo, dish soap and cleaning supplies and spa chemicals. To keep rates down I do REQUEST for guest to only start the wash with the towels only. This is not mandatory, which the instructions clearly states. We do a thorough job of cleaning by washing all used bed linens, making beds, cleaning bathroom sinks, tubs, showers, toilets, mirrors, kitchen appliances, dusting, vacuuming, mopping, cleaning sliding glass doors, taking trash, and cleaning the hot tub by draining, cleaning and refilling between each guest (if they use the hot tub) This what the cleaning fee covers. You can see by my other past reviews we have made many guest happy and we have lots of repeat guest. I am in the business to making our guest have a memorable stay. Thank you for taking the time to read my response to this review.