Owner's Response: Travelers looking at this review, . All info is on this listing. The guest who left this review did NOT READ the information on the website and also my check in instructions completely. All fees for extra people over 5 and pets are on the site and full instructions and information sent out a week prior to arrival. If the traveler had just read all the instructions none of this would of been in issue. Instructions for acquiring the key code are on the directions, they were not followed. We do ask ,stated on the directions, to be contacted within an hour of arrival if there are any cleaning issues so they can be addressed. No call was received from this guest on any issues and we would of been more than happy to drop by toilet tissue if contacted. You can see all our other reviews we are in the business to make guest happy. Stated on the check in instructions, if other paper products are needed like paper towels or plates, there is an Ingles grocery in town (2 1/2 miles) your can pick up items. It is at the discretion of the guest to arrive at the home first or make a trip to the store first for supplies. I try to be "earth friendly" by supplying cloth hand towels. I do supply trash bags, hand soap, shampoo, dish soap and cleaning supplies and spa chemicals. If guest choose to start the wash with towels only we appreciate it, its not required. We do a thorough job of cleaning by washing all used bed linens, making beds, cleaning bathroom sinks, tubs, showers, toilets, mirrors, kitchen appliances, dusting, vacuuming, mopping, cleaning sliding glass doors, taking trash, and cleaning the hot tub by draining, cleaning and refilling between each guest (if they use the hot tub) This what the cleaning fee covers. You can see by my other past reviews we have made many guest happy and we have lots of repeat guest. I am in the business to making our guest have a memorable stay. Thank you for taking the time to read my response to this review.