We had a housekeeper arrive at the door about 30 minutes after we arrived, needing to finish some turn-over duties. We made our reservation 2 days in advance and she had not been told anyone was checking in that day and was finishing late. Thankfully, we were decent! She was able to get out after around 10 minutes of work.

Thankfully, we checked the hot tub's temperature soon after we arrived. It was at 97 degrees (102 degrees programmed) and not heating. We contacted Joey (barely... be prepared for very poor cell coverage... texts worked well from certain spots... Wi-Fi available) and things started getting better.

Joey had to come out twice for the hot tub, but by the time we returned from dinner that first evening, the tub was hot and everything else about our stay was great. Another pointer for the Bearadise Ridge cottage... there is no lighting on the otherwise-awesome deck (where hot tub is). We turned on lights in the two bedrooms facing the deck (not the master br) and opened their blinds for deck lighting after dark, which worked great).

My final compliment goes to Joey again, for coordinating a 1pm checkout (2 hours later than their 11am standard) for us on our departure day to compensate us for the housekeeping call on our first afternoon. Not being rushed on our last morning was SO NICE!

I would NOT expect to have issues if you rent from here, but if you do, you can expect that they will be attended to until they are resolved to your satisfaction... and THAT is more important than a perfect stay in our book. Things will come up from time to time, but knowing the staff is the type to resolve them well is a really big deal.