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Hideaway Customer Service

Member since: 2009
Call Owner
Speaks: english, Japanese

Tropical Hideaway Retreat 8 min from Airport, Strip, Food, Walmart, etc.

80 Reviews
Sleeps12
Bedrooms 5
Bathrooms3
Property type house
Minimum Stay 2 nights

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Overview

Silverado Ranch House Rental Photos and Description

5 bedrooms, 3 bathrooms, Sleeps 12, Tropical pool, Pool bar & Jacuzzi & BBQ

Please contact us for availability and rates.

Hideaway is Located in a Private Tropical Setting Only 2 miles south of The Las Vegas Strip & Airport. Main Features Include: Tropical Mystic Backyard with Custom Pool & Waterfall, Resort Style Pool Bar with Sink and Fridge, Separate BBQ Area, 5 Bedrooms, and 3 Full baths. The home includes Family Rooms, Large TV, Satellite TV, DVD&VHS, Pool Table, Board Games etc. There is a Full In-Home Office with a Computer, Printer, Copier, Scanner, and High Speed WiFi Internet Connection. Additionally, the home has lots of Outdoor Seating, Zen Meditation Area, Water Fountains, Outdoor Dining Table, Couches and Outdoor Fire-Pits. This is a perfect setting for a family or couple who want to getaway while having the best of both worlds!

Suitability:
  • Long-term Renters Welcome
  • Low Allergen Environment
  • children welcome
  • non smoking only
Hideaway Customer Service (Owner)
Member since: 2009
Call Owner
Speaks: english, Japanese

About Hideaway Customer Service

Owners are the interior designer who designed and remodeled this house. Now they both work in overseas. But do not worry, Sayaka will assist you with your booking process ever internet and Vickie the care taker will assist you doing your stay. She lives 10 minutes away from the house.

Hideaway Customer Service purchased this house in 2007

Why Hideaway Customer Service chose Nevada

We have remodeled this house very unique and interesting for guest to enjoy the different atmosphere then anywhere else.

What makes this house unique

Awesome pool bar with BBQ to enjoy your evening.

Reviews

4.4
based on 80 traveler reviews

Tropical Hideaway Retreat 8 min from Airport, Strip, Food, Walmart, etc.
average rating of 4.425 based on 80 reviews
5

Good Location, Beautiful House.

  • 5 of 5

This is the best looking vacation rental I have rented.

Lots of cool stone work and great color!

We loved it. Great location. Near everything.

Oh, Pool Bar was great.

Be back soon.

  • Submitted: Jan 31, 2010
  • Stayed: Jan 2010
  • Source: HomeAway
Owner's Response: Thank you so much for leaving great review of your stay. Come back soon.
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13 1
5

Amazing and Fun!!! Excellent experience!

  • 5 of 5

This property offered EVERYTHING I could have asked for! Spacious, clean, and eclectic! The only drawback was the hot tub (it didn't work). However, the property manager was very accommodating and allowed a late check-out and partial refund! Very professional! I will be back to the property again!! THIS place is the BEST!!

One very happy customer,

Gena

  • Submitted: Sep 8, 2016
  • Stayed: Sep 2016
  • Source: HomeAway
Owner's Response: Thank you for leaving great review, please come back soon!
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0 0
5

Great and clean place to stay for a couple of days .

  • 5 of 5

Great place to stay for a couple of days . Great communication with the staff. Very clean and comfortable rooms. Beautiful back area and pool.

  • Submitted: Aug 23, 2016
  • Stayed: Aug 2016
  • Source: HomeAway
Owner's Response: Thank you for great review. We are happy you enjoy your stay at the Hideaway. Please come back soon.... Owner
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0 0
1

This by far was THE WORST EXPERIENCE EVER. MY TRIPPED WAS RUINED PROVIDING BASIC MAINTENANCE

  • 1 of 5

Athough the house is beautiful overall, it is inundated with upkeep issues and a property manager that literally ignores you. The window screens have holes..the dishwasher had stagnate water and leaked when used. The refrigerator did not get cold and the freezer did not freeze ruining our food. The sink did not drain . After several calls to Vicki, the property manager went unanswered, I called her from a friends phone because the grill propane take was also damaged. The owner will send 1 line sentences saying speak to Vicki. SAVE YOUR MONEY, SANITY, and TIME!..I HAVE PICTURES. This was the worst situation with Homeaway I have ever experienced. HOMEAWAY NEEDS TO TAKE THIS PROPERTY OFF OF THEIR LIST. PLEASEEEEE HEED MY WARNING! HORRIBLE HORRIBLE EXPERIENCE. NOW SAKAYA WILL RESPOND WITH A RESPONSE TO PLACE BLAME WHEN WHAT SHE SHOULD DO IS TAKE ACCOUNTABILITY. THE FACT OF THE MATTER IS HER PROPERTY IS NOT BEING CARED FOR. FIRE VICKI AND HIRE Someone that will not only respect your home but the clients that spend hard earned money renting it. TAKING PEOPLE MONEY AND NOT DELIVERING ADEQUATE SERVICE IS NOT ONLY FRAUD, IT IS ILLEGAL!

  • Submitted: Jul 28, 2016
  • Stayed: Jul 2016
  • Source: HomeAway
Owner's Response: Usually, I like to thank you for any kind of review I receive. Sometimes customer tells us things we need to make it better and it help us give our customer better service. But this one is "wow" almost wonder why they came to Las Vegas for? This person was constantly emailing me or texting my care taker about things and every time my care taker goes there she found you guys broke things and make it sounds like it was broken already..... Yes, everything you complain about you broke it yourself and try to get refund from us. When you broke things I have to claim insurance to replace it not to give you free $ when you destroy someone else's property. BBQ - We found propane hose to melt off cap, you are lucky you did not blow-up the whole house and yourselves. You complain of not working make sense, because you burned the hose. (Got pic) Ref - It works fine, I really don't know what you are talking about. We had our maintenance guy check, he could not find any problem and ice is frozen and ref cold. Ants - My care taker found left over food & garbage everywhere, rooms, living room. Also you guys had doors open all the time so ants come in and blow up my air con unit. (Got pic) Dish washer - It leaked because you try to mess with pipe and did not put it back right. That's why it was leaking. Also you guys stacked pans and pots it was over loaded and dish washer broke now I have to fix it. (Got pic) Garbage Disposer - We found lots of things it's not supposed to go in there, but we have to replace this because you guys broke it. (Got pic) Vomit - Everywhere, in the bathroom and master bedroom. Stains all the bed covers, etc. (Got pic) Pool - We found Bacon in the pool, wow, this is new. ((Got pic) My caretaker said this is the worst cleaning ever since she worked for me 3 years. Also most rudest person she ever met. ***I want to tell all the Vacation rental owners to do not rent rooms to this person.
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1 0
4

Great Visit

  • 4 of 5

We had a great visit. Backyard was wonderful for the kids. Problem with air conditioner the first day but management was on it immediately with maintenance person to get it fixed. Great location for easy access to Las Vegas attractions without being in the middle of the crowds!

  • Submitted: Jul 20, 2016
  • Stayed: Jul 2016
  • Source: HomeAway
Owner's Response: Thank you very much and glad you had great time. Owner
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0 0
3

It was a very nice place, just lacked in overall upkeep

  • 3 of 5

The place overall was awesome. Space for everyone in our party (5 couples, and 2 little dogs), although looking thru some of the other reviews, I agree with the lack of amenities in house for that many people. (Dishware, actual dining seating, glassware).

That definitely didn't break the trip, it wasn't all needed or used, but if the plan is to have a full house and utilize those things, it could be pushing it. The floors were dirty. It being a stone floor, collects a lot of dirt and did not seem to have been mopped as regularly as it could have been. I did notice an Ant problem as I was doing dishes last day. Not super bad, but def something that should be looked into. I totally expect some bugs, it is the desert, so it was nothing overtly alarming. The AC in the lower half of the house wasn't working which made things a bit uncomfortable, but the house taker did make all efforts to get their contractor out, but it being the 4th of July weekend, it didn't get done. Thankfully the upstairs was working and kept the house comfortable.

Quiet and tucked away neighborhood just 6 minutes away from Mandalay Bay and the Airport, so getting anywhere is incredibly easy. 11-15 dollar uber ride to M.B. Totally affordable. Lots of good grocery options and food.

Overall, it was a great stay. We had a great party Friday night and the house had space for all of us. The pool was awesome as well as the bar outside. We all really enjoyed the house and the caretaker was really pleasant and very helpful to the best of her ability.

Definitely recommend this place to others.

  • Submitted: Jul 7, 2016
  • Stayed: Jun 2016
  • Source: HomeAway
Owner's Response: Thank you for your review. Sorry about the AC, we are changing to new unit now we had problem. We will work on things you mentioned! Owner.
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0 0

Map

Nearest Airport
2 Miles
McCarran International Airport
Nearest Motorway
1 Miles
215
Car: recommended

Photos

Rates & Availability

Silverado Ranch House Rental Rates

Rental Basis:
per property
Owner accepts payment in:
USD
Convert Currency
Rate Period Nightly Weekend Night Weekly Monthly * Event
 
My Standard Rate
2 night minimum stay
$298
From
$320
Fri,Sat,Sun
$1,800
$5,800
 
Notes: Rates are based on 10 guests; add $10 per night, per additional guest

Additional information about rental rates

Refundable damage deposit $100
Cleaning Fee $200
Pet Fee $20
Property Damage Protection $59

For more information please email us or call us!

Owner's Cancellation Policy

100% refund if canceled at least 60 days before arrival date.
Enter dates for accurate pricing
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Available arrival
Available stay (no arrival)
Unavailable

Amenities

Silverado Ranch House Accommodation and Amenities

Property Type:
  • house
Floor Area:
  • 2400 sq. ft.
Location Type:
  • Resort
Theme:
  • Family
  • Spa
General:
  • Air Conditioning
  • Alarm Clock
  • Basic Soaps
  • Ceiling Fans
  • Clothes Dryer
  • Computer Available
  • Filtered Water
  • Fireplace
  • Garage
  • Hair Dryer
  • Heating
  • Internet
  • Iron & Board
  • Laundry Soap
  • Linens Provided
  • Mobile Phone
  • PC
  • Paper Towels
  • Parking
  • Parking Off Street
  • Parking On Street
  • Shampoo
  • Sofa Bed
  • Toilet Paper
  • Towels Provided
  • Washing Machine
  • Wireless Internet
Kitchen:
  • 4 Ring Stove
  • Blender
  • Coffee Grinder
  • Coffee Maker
  • Cooking Utensils
  • Dishwasher
  • Freezer
  • Grill
  • Ice Maker
  • Lobster Pot
  • Microwave
  • Oven
  • Pantry Items
  • Refrigerator
  • Toaster
Dining:
  • Dining Area
  • seating for 6 people
Bathrooms:
  • 3 Bathrooms
  • Bathroom 1 - toilet , shower
    Bathroom 2 - toilet , tub , shower
    Bathroom 3 - toilet , combination tub/shower
Bedrooms:
  • 5 Bedrooms, Sleeps 12
  • Bedroom 1 - 1 queen , 1 sleep sofa /futon , Down Stairs
    Bedroom 2 - 1 queen , Master
    Bedroom 3 - 1 queen , Up Stairs
    Bedroom 4 - 1 queen , Up Stairs
    Bedroom 5 - 1 queen , Up Stairs
  • Bedroom 1 is also an office. You may have access to computer, internet, printer, scanner & fax. Bedroom 2 is a master bedroom with walk in closet, master bathroom featuring a soaking tub & shower, private entry to mystical backyard. Bedroom 3, 4, 5 are located upstairs with private landing overlooking downstairs with a full bath access.
Entertainment:
  • Books
  • Books for Kids
  • DVD Player
  • Games for Kids
  • Pool Table
  • Radio
  • Satellite / Cable
  • Stereo
  • Television
  • VCR
Outside:
  • Barbecue
  • Outdoor Grill
  • Outdoor Grill Gas
  • Patio
  • 16 garden chairs
Suitability:
  • Long-term Renters Welcome
  • Low Allergen Environment
  • children welcome
  • non smoking only
Pool / Spa:
  • Hot Tub
  • Jacuzzi
  • Outdoor Hot Tub
  • Outdoor Pool
  • Private Pool
Attractions:
  • botanical garden
  • churches
  • cinemas
  • coin laundry
  • duty free shops
  • forests
  • library
  • live theater
  • museums
  • nude beach
  • playground
  • recreation center
  • restaurants
  • ruins
  • theme parks
Leisure Activities:
  • antiquing
  • bird watching
  • eco tourism
  • gambling casinos
  • horseback riding
  • outlet shopping
  • scenic drives
  • sight seeing
  • sledding
  • walking
Local Services & Businesses:
  • ATM/bank
  • Babysitter
  • fitness center
  • groceries
  • hospital
  • laundromat
  • massage therapist
  • medical services
Sports & Adventure Activities:
  • cycling
  • fishing
  • golf
  • hiking
  • jet skiing
  • mountain biking
  • mountain climbing
  • rafting
  • roller blading
  • skiing
  • swimming
  • tennis
  • water skiing
  • whitewater rafting
Notes:
Ask us for any additional services; *Additional costs will apply. Licensed baby sitter service Transportation service Massage service Personal chef service Concierge service We also offer event/wedding planning services for additional cost. E-mail us for Specials!

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