Condo, 2 Bedrooms + Convertible bed, 2 Baths, (Sleeps 4-6)
Michael and Tiffany
Canceled bookings will not receive a refund
We had our family vacation and could not have asked for anything more perfect! Fully stocked condo, perfect location , gorgeous beach, and friendly condo staff. Great communication with our host Tiffany. Honestly this is the most wonderful location and there was no need to ever leave. Only regret is that we had to go home. We wish we could stay forever!!!
Beware of this Listing
Took family of 5 and my recently widowed 80 year old mother to Wailea for much needed vacation. The owners did not disclose that the property was under major renovations. In addition to the construction, the unit was not ready for our arrival. The place was an absolute mess. We did not have towels, linens, and there was garbage everywhere. I notified the owners right away and she said she would make things right. I have all her texts and photos of the property. I have notified VRBO and filed a complaint.
We take great pride in meticulously maintaining our condo’s cleanliness, supplies and furnishings, as evidenced by our *FIFTY THREE* 5-star reviews. When the guests arrived, Kihei was experiencing an 80 acre brushfire. Our housekeeper returned prior to the guests’ arrival to clean up the excessive ash that had filtered in and to remove and rewash all of the sooted linens. Thus, more time was required to make the beds. With our genuine apologies, we proposed the finishing touches be made within an hour and a half of their arrival to the unit. If not, we offered the guests a hotel room next door at The Fairmont. The guests declined housekeeping that very evening (while they were out to dinner), and the hotel room next door. The guests stated via text, “Your place is beautiful even if it wasn’t ready for us.”
Housekeeping came promptly the following morning, as requested by the guests, and replaced all linens and completed the clean..
Between the unavoidable aftermath of an Act of God and the disruptive construction, which we were unaware of, we took responsibility and to “make things right”, offered credit.
Sadly, that was until our housekeeper informed us that it took 13 hours and two people to clean the unit. This is absolutely UNPRECEDENTED, as normal turnaround is 4 hours with one person cleaning! Additionally, there were extensive damages to the refrigerator, microwave, and the king mattress protector. Moreover, the brand new white couch required professional upholstery stain removal.
Our home was remorselessly damaged and utterly defiled. We are not a hotel. The flagrant disregard of our unit was so unprecedented that we have never experienced anything so atrocious in nearly 20 years of renting out luxury vacation rentals.
The gasping pictures captured by housekeeping don’t account for the potent odor that lingered for days. Then we discovered that the guest broke into our owner’s cabinet.
HENCE, the costly damages and cleaning services FAR exceeded the extended credit we initially offered...thus the credit was cancelled. As previously mentioned, we’ve been doing this for nearly 2 decades. Many guests not only return annually, but also often become genuine friends....sending Christmas cards, reaching out for prayer, and staying in touch through hard times. Ergo, this review is a total aberration...for a reason.
The Polo Beach Club is a perfect location staying in Wailea. It was a relief to escape the big resort atmosphere (and prices), yet be close to everything. The condo itself was a perfect location - with a gorgeous view of the beach, pool, lovely landscaped grassy area, and nightly sunsets! Full wall of windows let in a wonderful breeze and sound of waves crashing. Tiffany was wonderful and communicated all info very quickly and thoroughly. We walked into a very clean, spacious unit with a basket of excellent fruit awaiting us! Polo Beach itself is quiet and perfect for boogie boards. We experienced some large, powerful waves there - recommend being very careful due to powerful shorebreak (which can cause many injuries, including broken neck). The beach is directly next to Fairmont beach, if you want to rent kayaks or paddleboards. Wonderful vacation!
Awesome stay in the best condo which had everything. Great location and accommodations! Loved it. Will be back!
This was our fist visit to Maui and staying at Polo Beach added such an element of relaxation for us it was difficult to leave.
Walking through the door when we arrived, we all just stopped and stared out the windows - it's literally steps from the beach. The condo is beautifully decorated and stocked with everything you need during your stay, which is quite surprising as most condos leave you needing more supplies within 24 hours. Knowing most people are traveling from the mainland to visit, they also have everything you'll need for the beach - a huge plus when you're traveling with kids.
The owner was very responsive to our questions, and very accommodating during our stay. If you're traveling to Maui, I would highly recommend booking this condo. It's in the perfect location, close to The Four Seasons and Grand Wailea, great restaurants and shopping - but it's private enough you can completely unwind.
Perfect and peaceful getaway in Maui!
The apartment is ideally located in a quiet building in Wailea set on a beautiful beach along with a pool and whirlpool on the property. It was very clean, beautifully furnished and perfect size for our family of four.