Owner's Response: 1) Check out time too early with a late check in. - The times set for check in and out are unified through the resort to all ow time for cleaning crews to do their job. You wouldn't want to arrive to a dirty house. 2) I was on vacation and didn't appreciate having a list of chores posted to do before I left. (Removing all bedding, towels and placing in laundry room etc) The only thing you are asked to do is take sheets off beds (no etc's) - This is to speed up the procedure of cleaning the house. 3) Security deposit not refunded until over a week - There was a query over a breakage, which eventually I agreed not to charge for as it could not be positive if this was your visit or a previous rental, hence the delay. 4) Towels were not all white - We use coloured towels to give colour to an otherwise white house. 5) Very little lighting in bedrooms - There is a main light in all rooms and 2 bedside lights next to sides of all beds. 6) Unable to really tell how clean comforters were - If they didn't look dirty, then they are clean? They are refreshed and cleaned frequently, you only had to ask. 7) Couldn't see much during the day either - Not sure what is meant by this? 8) Ridiculously noisy beds! Very uncomfortable with a plastic beneath the sheets - These beds are highly upgraded beds with superb toppers on them and I have never had any complaints that they are uncomfortable - I love them and think they are very comfortable! There is a mattress cover under the sheets (not plastic) to protect the mattress from stains. Most guests would prefer this to dirty mattresses as we can clean them frequently. 9) Pool not as big as it seemed in pictures and the area not very clean. Pool water was cloudy - I am a little surprised with this comment as there are not normally any complaints and I cannot see how this would be a complaint against the house, but I have passed it on to the resort staff. 10) Pool Towels had to be returned before leaving pool area which meant that my car seats got very wet on the drive back to the property - This is resort policy and it is thought that guests would want to dry themselves off or change before leaving the poolside and clubhouse. 11) Driveway barely held two cars - These are standard driveways throughout the resort and I personally and many previous guests have not mentioned a problem.