Owner's Response: To my prospective renters, I offer this response. I had left the property 4 days before the renter arrived and there were no problems. I had made this trip to ensure that everything was in order. The renter had inspected my property twice, thoroughly at his leisure, before signing the rental agreement. The refrigerator problem was reported just before Christmas and a repair man was located and dispatched, a difficult task on Aruba during holiday season as the island goes on a two week vacation. The replacement part was not on the island so a new fridge was ordered and installed to resolve this problem in an expediant manner. Every effort possible was made to repair the sewer and the problem could not be located on my line. The problem was actually caused by the neighbour, not my home, and the repair was under her control. The renter was relocated at my expense to another home for 3 days at a cost much higher than he was paying. The house was cleaned and sanitized after one day but the renter elected to stay for 3. With respect to the the internet, it worked fine for its purpose, email access, internet surfing but had not been tested for Voneage. The renter installed his own equipment, which he agreed to pay for, and I had to reconfigure the service when I arrived last week as what had been done did not allow me to contact my clients. (It is the phone company that charges $3.00 per minute for international calls, not me). The renter received excellent response to his concerns as can best be arranged in Aruba. I have had several renters in this home via this site and have had no complaints. This renter was long term (3 months) and had several visitors during that time for which there was no additional charge. I encountered no problems with the dishwasher when I was there after his departure but a resolution to this problem is continuing and the problem will be corrected once it is located.. The remaining problems relating to my home were normal "wear and tear" and were resolved in an appropriate manner where control was in my hands. The renter could have left my home at anytime at which point any unused payments would have been refunded. He did not, and his request was received after he left the property. If I did give him a refund, he would not refer future visitors and would write this review. My home is an excellent vacation value and I did not feel I needed to be "threatened" in order to obtain future customers. Pat