Narrow Water Castle Self Catering Accommodation

Holiday let Terms and Conditions A confirmed booking exists when either written or email confirmation of that booking is accepted by the Property Manager or their representative. The guest acknowledges notice that the property is one to which Paragraph 9 of schedule of the Housing Act 1988 applies whereby the guest has the right to occupy the flat for the purpose of his/her holiday only and whereby there will be no security of tenure within the terms of the said Act. The guest agrees to use this property solely for the purpose of a private holiday residence for the maximum of people shown on the booking correspondence and agrees not to: use the property for any improper, illegal, or immoral purposes to sub-let the property cause(nor allow any guests or visitors to cause)any nuisance, annoyance or disturbance to neighbours, or to the Landlord, or to the Property manager. smoke or allow smoking in the property keep pets in the property. Failure to comply with the requirements above will result in the agreement being terminated. A 25% non-refundable deposit will be taken at the time of booking to secure the reservation. The remainder of the payment is due 4 weeks before arrival. If arrival is less than 4 weeks from booking the full payment is due when the booking is confirmed. The Guests will pay a refundable damages deposit stated in the booking correspondence to the Property Manager on taking entry to the property; the preferred method of payment is either by cheque or cash or via PayPal. In the event that the Guests wish to pay by debit or credit card, the Guests in doing so give permission for the costs of any damages (as after defined) to be charged to their debit or credit card without prior recourse to them on the understanding that, as soon as is reasonably practicable, this will be notified to them by the Property Manager. The damages deposit will be refunded without interest to the Guests within 14 days of their vacation of the property, under deduction of all reasonable costs for remedying any damage to the property or the contents thereof incurred by the Property Manager on behalf of the owner as a result of the actions of the guests. This includes the reasonable cleaning costs in the event that the property is left in a dirty or very untidy condition. If a cancellation is received within 4 weeks of the start date, payment in full is due, unless the property is re-let for the period. Should the property be re-let for a reduced fee, the guest will be liable to pay the difference between the original agreed payment and the reduced fee for the re-let. An administration charge of £25 will be made for cancelled bookings. It is recommended that guests take out cancellation insurance. The property will be available between 3 and 8pm on the start date unless a separate agreement is reached. All arrival times must be pre-arranged. The way in which the keys will be delivered or collected will be agreed when the final payment is received. The property shall be vacated by 11:00am on the departure date unless a separate agreement is reached. Keys will be returned in accordance with arrangements made when the keys are provided. The property is a no smoking property and shall be left in a clean and tidy state. Rubbish should be disposed of as explained in the instructions within the property. An excess cleaning charge will be applied should it be required The guest agrees to repair, replace or pay for any items damaged through neglect, misuse, or carelessness on the part of the guest or any visitors to the property. When damage occurs, either by negligence or deliberate action of a guest, the guest agrees to indemnify the Property Manager against any associated losses, including lost income and the sourcing of alternative accommodation should that be required. The guest will notify the Property Manager of any repairs which are necessary and allow the Property Manager or their agent access to carry out repairs. If for unforeseen circumstances a property becomes unavailable for a confirmed booking, then the guest must be informed as soon as possible. The Property Manager, or their representative, must offer the guest similar or higher standard accommodation. If this alternative is unacceptable to the guest, the guest is then entitled to a full refund of monies paid to date. The landlord’s liability is limited to monies paid to date. Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence. If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it. The guest must confirm that they do not have diplomatic immunity.