1 Bedroom, 1 Bath, Sleeps 4
TurnKey Vacation Rentals
Roaches & Poor Management
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Horrible experience. We didn’t spend one night here. We stayed maybe 15 minutes and left due to a roach infestation. We scrambled to find another rental and were lucky enough to find one that allowed us to stay that night and the remainder of our stay in Maui. We gave TurnKey every opportunity to make this right and they refunded only half of our money. We are considering taking legal action. Even at their daily price, you shouldn’t be expected to stay in filthy conditions. You could not see the ocean as advertised and it is on a very busy road. One portable AC unit in the bedroom. The rest of the house was very hot.The ceiling fan in the living room doesn’t work. 15 minutes of assessing this place was 14 minutes too long. We should have walked out as soon as we saw the live and dead roaches in the kitchen.
Hi Michael, Thank you for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced and can also understand your frustration with the issues you encountered during your stay. Here at TurnKey, your feedback is highly valued, and we try our best to make things right in any way we can so that our guests know that our priority is their ultimate satisfaction. Please know that the property has since been treated by professional pest control in order to resolve any roach issues. Our local Field Operations Team is also checking on the ceiling fan in the living room and will make sure it is repaired. Although it doesn’t change things, we appreciate you accepting the compensation we were able to offer. If there is anything we can still do for you, reach out anytime and let us know. -The TurnKey VR Team