Condo, 2 Bedrooms + Convertible bed(s), 2 Baths, (Sleeps 6-8)
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
Villamare is a really nice complex, close to everything you need. The unit was the perfect size for us, however, it was dirty! We found the following upon our arrival: used soap and shampoo bottles in the shower (tells me it was never cleaned)., a used pillowcase thrown on the bed, used q-tips on the floor in the second bathroom and a dirty kitchen floor. I will not stay at this unit again.
I just felt sick when I heard this review. We have had issues with the cleaning staff in the past and yes this is our 3 cleaning company in 5 years. It is very disheartening to say the least. I again alerted our management company about the problem as this is is what affecting our reviews not the quality of the furniture, appliances, fixtures etc. We take a lot of pride in our unit and keep it updated with the best of things and hearing this is just not us or what we represent. The staff is also responsible for alerting us about wearing items and this staff did not do this either. We have addresses the problem and we are on to another company. I really feel awful hearing this as any owner would who puts a lot of time and effort into a unit and then has no control over the basic cleaning aspect. I believe we have it under control.
We thoroughly enjoyed our stay at Villemare 3321. We had a few concerns.
The location was ideal and the condo was well appointed and spacious. The kitchen faucet and master bathroom fixtures were very loose. One of the sinks in the master bath leaked. We reported it to Island rental as directed and they were aware of the problem but had not fixed it. The blinds in the spare room did not close properly and a slat was missing, therefore, letting in a lot of light. The condo was clean and well supplied.
I was sorry to hear about the maintenance issues that were apparent for our guest. I have addressed these issues and talked with our rental agency about why the problem of the leak wasn't remedied immediately. It was a matter of time I was told as another renter was coming in but still I think a leak should be fixed right away, so I was disappointed in my people. The loose faucets and the leak should have been fixed by now and I have spoken with my agency that I expect better care for my condo and my guests. I appoint my condo with very nice furniture and items so I do expect the same for my maintenance people as I really do care about how my condo represents me.
Very clean and comfortable.
The apartment was a nice place to eat and relax.
Experience was fine except for the fire alarm at 3:30am
Condo was nice and roomy. Living room chairs were broken down. My elderly father sunk so far down in one of them that he had trouble getting out. Also the fire alarm went off at 3:30 in the morning one night and when we evacuated, one of the residents said this happens frequently. There is evidently something wrong with the alarm system because even after the alarm was canceled, it would go off for a few seconds every few minutes for 30 minutes or so.
I did check about the fire alarm as my previous guest, who had stayed a month, said there was no alarms going off so unfortunately, the alarm system did go awry for Thanksgiving week. It is fixed now.
As far as the chairs being broken down, I am sad and it is my "bad." We replaced almost everything this past year and a half except the kitchen appliances, these chairs and the couch. Master bedroom furniture, tables, end tables, lamps, reupholstered the dining chairs, new washer and dryer, bed covers but did not replace the couch and unfortunately not the chairs. The couch was replaced a few years ago as it was a very poor choice on our part but the chairs seemed fine last year and we were going to replace them in the next year or two as we rotate replacing items for our own cost base. Well obviously our plan has changed and we will replace them when we go down in January. My Dad is 90 and stays in our condo during part of the winter so this review was very relevant to me and very concerning. I can only say I am very sorry for the inconvenience and issues our guest had. I am a very hands on owner and really do listen to our guests and fix the issues as soon as I can.
Overall we had a nice stay and enjoyed staying in this unit. There were a couple of things that need to be addressed. The master shower needs to be regrouted and the vent in the master bath needs to be fixed. The only other issue we had was related to the cleaning. Upon our arrival we found a dirty, musty rag on the counter that seemed to be attracting nats and the floors appeared as though they had not been cleaned (very sandy). Upon calling the office they sent out someone to clean the floors and address the nats the following day. Overall, we had a wonderful time and would consider renting this condo again in the future and the owner was easy to work with and answered our questions in a timely manner.
I always appreciate reviews so I know what I need to attend to or what is already great in place. I had been made aware of the grout's condition in the master shower and have it already on the list of repairs for the off season. The vent is a easy fix and the cleaning staff well that is something I have been working on through the years. This is our third company in 5 years and we get the recommendations from the management company we use and they work hard to find good ones. This was the first notice of dirty floors so I am hoping it was just a one time skip. The company has been notified that they are the ones that can make or break a great stay and I have reminded them that they represent how my unit is viewed. We put great quality into our unit and we do expect that the cleaners represent this quality as well.
Love going to Hilton Head and unit was nice
This unit was like it showed on the pictures. It is a nice unit that is close to the beach and owners were easy to work with.