Apartment, 3 Bedrooms, 2 Baths, Sleeps 8 (8 adults)
- english, french, german, spanish, portuguese, italian
Pool / Spa
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Absolutely loved it!!
Had the greatest view and loved the interior! Super comfortable and was great’
Pretty condo but a hot mess
About 80% of our stay was 5 stars. We walked into a hot mess though which is why I rated it 3 stars. The place was not cleaned and we were there 2 hours after check in. The reason for it not being clean, is because they needed more cleaning supplies. I would understand that if we arrived right at check in time but we didn’t. There was throw up in the master which was not safe for 3 kids to be around. After driving 11 hours and buying food to cook, we had to leave so the kids weren’t around that. They did have the place cleaned within an hour and we enjoyed the rest of our stay. I do believe if we walked into the place without throw up on the floor, then it would have been 5 stars from the start. I am still waiting for my cleaning refund that they stated on Monday I would receive (today is Friday).
Thank you so much for taking the time to share your feedback following your stay. We apologize that your experience in our home was not the vacation for which you had planned and for which we strive to provide our guests. We appreciate you notifying us promptly of the issue so that we could take the appropriate steps toward a resolution. Please know that the comfort and satisfaction of our guests is our priority and the experience you had is certainly not commonplace, nor is it indicative of our level of service.
Thank you for allowing us to arrange an equitable resolution to the matter at hand and we sincerely hope for the opportunity to provide you with a truly special vacation in the future.
Very nice home. Will definitely rent again