100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
Wrong door code and thin walls
I arrived with 2 different rooms and door codes. The first room was occupied (embarassing). The second room was nice and clean, but you can hear everything in the building and my neighbor's burned dinner smell stayed in my room all night. Can't do much about that, but certainly put a damper on enjoying my space.