- english, french, spanish, portuguese
100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.
Not as described in pictures and poor communication with property management
1. The property was clean and it was in a nice area.
1. The property was not the one in the pictures shown. Fortunately the property given to us was similar.
2. The communication from the property management was poor. My friend's suitcase broke and I emailed to ask the management if we could leave it to be thrown out with the garbage or if there is somewhere else to throw it out. No response. There is no air conditioning in this property and we were in a heat wave that week. I emailed the management to see if there were fans or if we could open the main living room window as it was the biggest. No response. In the guide book left for guests to follow, there are instructions for using the washer and dryer. I emailed asking where these machines are because I couldn't find them. No response. I then emailed the management after we checked out to let them know I didn't appreciate their non-response to my questions and that we left the suitcase by the door since they didn't respond. They finally responded with "We are really sorry for our late response." That was all they wrote.
Nice Flat, Excellent Location
Everything was great except no extra linens for the fold out couch. Other than that all was quite good.
Un viaje estupendo en una zona privilegiada
El apartamento muy aconsejable para un familia como la nuestra que somos 5 personas. Muy cómodo y limpio. El contacto con el pripiestario ha sido en todo momento por email, aunque ha sido suficiente, pues el primer día no funcionaba la wifi y nos contestaron inmediatamente diciendo lo que había que hacer y se solucionó.
No hemos podido barrer el suelo porque no había escoba, fregona ni cubo.
Todo lo demás estupendamente ,muy buena comunicación con el metro (Malbeeck) , al lado hay un supermercado Carrefour Express .
Muy aconsejable para familias.
Esteticamente bella, confortevole e spaziosa
Very nice and comfortable apartment. The underground is very close (just two minutes walking), but we preferred to walk to the center (20-25 minutes walking). Supermarket & organic market just two minutes walking from the apartment. We had a wonderful stay and we'll sure come back when we travel to Brussels.
Thanks a lot for your feedback Josefina!
We are very glad to see you enjoyed your stay at Smartflats and we hope to welcome you back in the future.
Buena localización y buen servicio
El apartamento está a 2 paradas de metro del centro de Bruselas y a 20 minutos caminando. A 10 minutos del Parlamento Europeo.
Está cerca de la parada de tren y metro Schuman y a una calle de la parada de metro Malbeeck.
La primera mañana de nuestra estancia nos dimos cuenta que la tostadora estaba estropeada mandamos un correo electrónico y nos trajeron una nueva el mismo día.
Nuestra experiencia ha sido positiva.