- english, french, spanish, portuguese
100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.
It's most unfortunate that an apartment with such potential has been allowed to get so run down.
We arrived well after check in time but the apartment had not been cleaned. We were able to get hold of the manager and several hours later get moved in. It was disappointing from the get go.
The apartment is dark, dirty and badly stained. There is no functional light in the dining room. It took 6 days to get in a repairman who was unable to fix the light. The dining table was badly stained and dirty. We wiped it with paper towels which kept coming up black. The floors made our feet so dirty that we had to wear our shoes which were sticking to the floor. There were holes in the small bathroom door and the area around the sink and soap dispenser was covered in stains from previous users.
There were no hand towels for the bathrooms.
We were denied a second cleaning even though we were there for a week.
We cannot recommend this flat at this time until some of these issues are resolved .
Photographer should win a prize
Third floor apartment. Steps were steep, small and dark. Apartment was not cleaned and ready for our 3 :00 pm arrival and had to drop our bags and leave for cleaner to finish. But were offered a late check out time for compensation. It was a 98 degree day and it was hot! They did supply a fan, which was a little helpful, but the top floor with the bedrooms did not cool off. There was an awful thunderstorm that evening and could not leave any window open because the rain would come in. Had to sleep on the couch downstairs but had no sheets as didn't request them. Was able to open windows up after the storm and it cooled off upstairs enough about 3 am to get a little sleep. The rest of the week was cooler and it was much more comfortable. Shower drain was clogged and wouldn't drain so we we're unable to use it. Tub had a shower spray attachment that was usable. Beds were not comfortable, nor was the living room furniture. House was grubby, grease on table and dishes weren't clean. I used the dish washer, but dishes still came out dirty.
The best thing that can be said is that it was a dry, safe place to stay. The location was great! Close to Metro, on the mainline to central station which is where the majority of tourist sights are. BUT if you get out and explore the neighborhood, you can walk easily to most of the places!
Impressed by the best of Brussels!
This apartment and its hosts were the best of the best. It was absolutely beautiful, clean, and spacious. So much value for your dollar. I would recommend this place to anyone!
I am thrilled to read your review! Thank you very much for your comments. It is very rewarding for our team to have such feedback :)
I hope we will host you again during your next stay in Belgium!
Tatiane, Quality Manager
Peut beaucoup mieux faire
literie top,l'appartement est grand, cuisine impeccable,idéalement situé dans le quartier européen,métro à 100M.
Appartement sombre, les luminaires n'éclairent pas assez, ET L'APPARTEMENT A BESOIN D'UN RAFRAICHISSEMENT.
Porte défoncé, mur abimé,carrelage tout taché porte manteau inutilisable,fauteuils hors d'usage...
SMARTFLATS,il est temps de refaire cet appart.
Beautiful, practical, well-located apartment
We are a family of 5 and we stayed very comfortably in a two-bedroom apartment, from the 10th to the13th of August. The flat has everything you need and more! Two bedrooms with its own bathrooms and a third one downstairs. Comfortable and well decorated. We cooked twice and the kitchen has all the pots and pans you need plus a dishwasher!
It's located very close to two underground stations, and near the EU institutions. The centre is only two stops away. You can find two supermarkets just a few steps away. The only problem for us were the stairs because my mother is 70 years old but, truth be told, we didn't ask for a grounfloor apartment (which I think they do have).
If we were to go back to Brussels we would stay here again!