Estate, 3 Bedrooms, 2 Baths, Sleeps 6 (6 adults)
- english, french, german, spanish, portuguese, italian
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
The house was really beautiful and peaceful.
Not worth the money
We were told the heat did not work before we arrived and we were given 3 ineffective space heaters for a huge house with tons of windows and doors. While playing cards we had two of the space heaters near us and blankets on our laps to stay warm. When we went to go to bed we moved the space heaters into the bedrooms because it was freezing in the house. When we went to turn the last one on it blew a fuse and we spent the next hour trying to figure out which fuse had blown—this was around midnight. We were all so freezing cold we decided to look at the heater. It was set to 65 and blowing cold air. My mom scrolled through the settings on the thermostat and discovered the heat setting was set to 45 degrees. She was able to reset the thermostat and finally the house started to warm up. The low temp on Friday Nov.26, 2018 was 27 degrees in Healdsburg. This was all after we discovered that the jacuzzi was not working either. The entire reason we booked the house was for the pool/jacuzzi and this was not working at all. We were told the pool pump blew the day before we arrived...which seems very suspect. <br />
We were told we’d be refunded 20% of our stay which still remains to be seen and in my opinion is not enough. We spent two nights at the house for about $1500 and one of the nights was spent trying to manage a situation that should have never happened.<br />
Not impressed with Vacass at all. We had trouble from the beginning when reserving the property through VRBO we used our American Express then were told that Vacasa doesn’t take Amex. Vacasa said they would cancel our booking but we wouldn’t be able to get our booking fee back from VRBO. Thankfully we had enough cash in our bank account to cover the cost of the two nights because we didn’t want to lose the $160 fee VRBO charges. This seems to be to be false advertising to me.<br />
Came up here for a girl’s/mom’s getaway and couldn’t have been happier. Was close enough to Healdsburg and the wineries, but a little off the beaten path to still feel like we were away from it all. The surrounding area was stunning and the house was spacious and clean. Highly recommended!