100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
I wont recommend this
rooms are really small , conjusted and not comfortable at all . Rooms look very old. Didn't have required facilities. we didn't feel like it's a vacation home. We didn't enjoy staying in this house.
Hello Sowndarya I am sorry you didn’t enjoy your stay. You barely replied my messages, arrived passed midnight, requested cool air conditioner which the weather was about 13 Celsius degree (58 Fahrenheit, that day weather record evidence available). My listing stated clearly we only have heater not air conditioner.... I apologize for the inconvenience
Cozy and Family oriented
Spent a night with my family and felt right at home.
bring your tools
i didn’t know i needed to bring my tools to fix the place up. the washer not working the sink back up the door nob we’re broken there was sticky notes what not to do because it was broken instead of the owner fixing it sorry but i would never stay there again
I am sorry my place didn’t match your expectation. Wish you could have contacted me for the issues, so I could have served you better or helped you to find a better place. Washer: you just push the bottom on the wall ( security switch). Door ( just a note for bewaring not locked out) kitchen sink: nothing wrong, not sure you operated the right way. just read English instructions. Sorry the ladies didn’t know any English and you don’t know any Chinese. It would be hard to communicate.
I have been hosting thousands of guests with over 300 reviews (80% FIVE STARS)from different site, almost fully booked, it is not possible to having broken house to host thousands guests who gave me high ratings. (Documentation available upon request). Please read instructions and communicate host with respect. Best wishes!
Had a very pleasant stay
The house was clean and comfortable. Lan was very friendly, extremely helpful and available for anything we needed. The property is convenient to shopping and BART. Would definitely stay again.
We had an enjoyable stay. Owner was very easy to contact. Spacious, fit our family of 5 comfortably. Would just recommend adding a toaster.
Thank you for your kind word in review. We appreciate your comments, it will help our business improving!
We have many tasters, previous guests (Asian) put away, because they just need rice cooker and porridge cooker, didn’t like too many staffs in the kitchen counter. Just a text or phone call, we would have brought to you quickly. Please always communicate with owner’s with your needs. Thank you!
LAN and family
We had an awesome time in the city and the home and host we perfect