Owner / Propert Manager
100% refund if canceled at least 60 days before arrival date.
The rental is on a beautiful property, with gorgeous views of the mountains, golf course and vineyards.
For the cost of the rental - I was disappointed that we did receive the preemptive instructional email on how to get into the unit, which led to us spending an unnecessary amount of time at the front desk of the resort attempting to work with people that couldn’t actually help us.
The cooling unit made a noise overnight that sounded like someone was walking around in our room while we were sleeping, and the toilet ran (despite holding the handle down for the recommended 5 sec.)
It was clean, and otherwise met our needs.
HI Stephanie, it was great hosting you in our condo by the Silverado golf course. It's important to read the welcome email we send as we actually super easy for you to check-in and go directly to the unit (code for a self check-in at the door), instead of going to the Silverado front desk. the email also state not go go there. I wish you had contacted us to address any of your confusion. We've checked the bathroom and AC and all work perfectly. It would have been great to receive one phone call or email during your stay to address anything. We hope we will be able to welcome you again in our VRBO. We take a lot of pride to make our guests feel very comfortable. We have a team of 5 in Napa to delight our guests. Best Regards, David
I visited this condo with my girlfriend. It was quiet and close to many wineries we wanted to visit. Thank you for the wine bottle as a welcome gift!