Internet--HOT TUB!!-FOOSBALL, KIDS GAME SPOT, 3 Kitchens, Family Friendly Home
Snowshoe Properties Management, LLC
Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:25
If you cancel, no refunds, unless re-rented at no loss to the homeowner. Any refund will be LESS PROCESSING and RESERVATION FEES.
Canceled bookings will not receive a refund
Family vacation 2019
The house was as described. Quite unique but well appointed. Great for very large families, we had 17 and there was ample room for privacy as well as large gathering areas for us all to be together. The hot tub was the big hit for our gang. The property manager was very accomodating and answered all of our questions. We did have an issue with the hot tub and was not able to reach anyone after 4pm to have it addressed but when we did reach them the next day they had someone there within a couple hours, on a weekend, and had it fixed. I may suggest an after hours emergency contact. I would recommend this house and the management company to anyone looking for space and privacy at the same time. The proximity to the activities is great as well.
House was very nice !! Poor customer service with the realtor company :(
We loved the house , was definitely big enough for our group of 10, however the only downfall was we had no landline or internet to call out for shuttles, and if you get snow like we did , driving to Village for anything was treacherous. I wasn't impressed with Remax as to how they handled our phone line/internet being down. I have a diabetic child and there is no cell service on the mountain, as stated At&t will pick up closer to the village and Wifi can be sketchy in the village as well. All in all skiing was ok , runs are very short . I feel we should have been handled a little better being we were there practically a week and we had no phone service . Other than that we had a good trip . I just feel more effort could have been put in to it, not sure we will go back to Snowshoe probably back to Colorado next year :)
We disagree with the above due to the fact that the moment this guest came to our front desk and told us they had no phone or internet, we immediately called the service provider and advised them of the issue. We asked for the on mountain tech to be notified and dispatched to the home to find the issue and solve the problem. It was not until the next day that he was able to go to the home and find out what was going on. We placed at least 3-4 more calls to the technical support line, with the guest in front of us, advising them of the critical nature of the situation, including the diabetic child being in the home without communication. We also sent our own employee to trouble shoot the issue and provided this guest with access to another home to use both telephone and internet.
We placed multiple telephone calls to the service provider and homeowner to ensure the company understood how serious an issue this lack of service was to the guest and our company. When we were told the final solution would not occur until the day after the guest departure we raised cain again and had the service call moved up by days.
To be honest, the guest was present for the majority of the telephone calls and was very much aware of what we were doing and saying to the person on the other end of the phone.
In addition, we did receive permission from the homeowner to refund this guest monies representing one nights stay in their home.
While the situation was unfortunate and complicated for the guest, to indicate our customer service was lacking is not correct and misleading.
Being in a remote location, on a weekend does not bring easy solutions while on the other hand, we did the best we could to assist this guest with other options.
We are glad they enjoyed the home.