Resort Stay - Joyce/Victoria/David/Austin/Mikey
Canceled bookings will not receive a refund
Quiet nice Property. The kitchen was nice to have. Loved everything but the check in process. Took way too long. Also was blindsided by the big time push on time shares. Not how you want to start a vacation. Shower had no water pressure. Mattress was wore out in one bedroom. The location is very nice and Property on the outside is well kept.
Thank you for leaving a review following your stay at Bali Hai Villas. It's great to hear that you enjoyed the property and that the location suited all of your needs.
In terms of checking in, I know that President's Day week is a very busy one, so there may have been a backup for that reason. The push on timeshares is a bit surprising because we have some guests who say they are never approached about it, but if you are, you can simply say you are not interested and they should leave it at that.
We tell all of our guests that attending any sort of timeshare presentation is NOT mandatory, so please don't feel obligated for any reason. It's your vacation and you can spend your time as you please.
If you require any future accommodations, please feel free to get in touch with us again and we will be happy to assist you again.
Clean, comfortable. We’d definitely stay here again!
We loved Bali Hai. It was so nice to have a kitchen during our stay! We did get cold a couple nights, there is no heating. But they gave us extra blankets which helped. We loved having access to the fitness room. Appreciated the cold lemon water in the lobby area. Concierge was very helpful. Overall we loved staying here!! Our biggest complaint was that the hot tub was only lukewarm. We were really looking forward to hot tubbing each night during a cooler week in Kauai. We’d definitely stay here again though.
It's great to hear that you enjoyed your stay at Bali Hai and thank you so much for leaving us a review!
The resort amenities are definitely top level, though we are sorry to hear that the hot tub wasn't quite as hot as you'd hoped :) February was a very cool month, so I know what you mean about some cold nights. Everyone asks about air conditioning but nobody really thinks about heat when you come to Kauai, but the overnight temperatures can get nice and cool in the winter months. I'm glad to hear that you were able to bundle up with some additional blankets.
If you are looking for any future accommodations, please let us know and we would be happy to assist you again!
Staff was helpful, though confused about our room. somehow ended up on two different reservations. We were given a handicapped accessible room, not sure why. Facilities were delightful. We had planned to hike the Na Pali trail, which is why we elected to stay in this location. Turns out the trail/access closed since last March - nowhere is this mentioned.
Thank you for leaving a review following your stay at Bali Hai. It's great to hear that you felt it was a delightful resort and we definitely agree!
Reservations are often split into multiple pieces just because of how they are organized and booked within the Wyndham system, so we usually have guest names on more than one piece for longer stays and the desk is able to merge them together.
Yes, unfortunately the Kalalau Trail has been inaccessible for almost a year now. The flooding and land slides from April 2018 have kept the road beyond Hanalei open to residents only and they need to use a convoy system to be able to enter and exit. We're uncertain when that will be back to how it was prior to the storms, but much of the highway was washed away so it is still an ongoing process.
Please get in touch with us again if you have future travel plans and need accommodations. We'd be happy to help!
Absolutely LOVED our stay at Bali Hai. Kauai is absolutely gorgeous!!! Highly highly reccomend!
This is great to hear that you loved Kauai and enjoyed your stay at Bali Hai Villas. Since we're based here on Kauai, we definitely agree with your assessment!
If you are planning any trips in the future, please feel free to get in touch with us and we would be happy to assist with your accommodations again.