100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Avoid this mansion owner has no compassion for her guests. She is patronizing and rude.
When we arrived the cleaning staff were busy and the state of the home was disgusting. We have some pictures to back this up.
Maria offered to refund the cleaning fee since we spent hours trying to clean the kitchen.
The pool was not able to be used until 6:30pm the first day, rooms advertised as such were not private as they lacked covering on windows or you had to walk through a bedroom to get to another bedroom, the closet in our room was unusable as it was filled with junk, every morning we had to call the housekeeper to turn on the water, the windows are very dirty, the main bathroom had no window covering and no privacy, mold in the refrigerator, propane cylinder was empty, flies and ants,and the list goes on and on.
The last day we had no water most of the day and night.
Demetria the lady who takes care of the maintenance was as helpful as she could be under the circumstances. It is impossible for her to clean this house in a four hour time frame. The lack of cleanliness is an accumulation not from the previous guests.
The owner made comments when a light fixture fell to the ground that we must have caused it, that the time we had no water was a minimal inconvenience and why do we need to use a closet. Her standards must be rather low if she is happy to rent this place in the state it is in. I had asked her when she was last here and it was apparently two weeks prior so she must have been aware of the condition.
Three cars with 4 women arrived on the property who were given the codes and told they could view the place while we were occupying it.
We brought our family here for a celebration but based on our recent experience I would avoid this haunted mansIon.
Guests arrived at about 6:00 pm and decided not to use the pool until asking the owner if it is ready...The pool was ready and her family was photographed splashing in it at 6:30 pm ...
House is equipped with high end shutters. The only room that does not have shutters has windows that are covered with sheer curtains as per picture on the ad. There was indeed an issue with the water pump which was resolved within 45 min of reporting. The tenant was left without water for 15 minutes max, the rest of the time it was merely low pressure... We have had pump specialist perform an emergency work and get it operational right away. The house was clean and the previous group that checked out the day before left a glaring review. The cleaning crew and the grounds keeper who lives next door was dispatched within 30 minutes to address any cleanliness issues, but was told to go away by the tenant...Nonetheless, the entire cleaning fee was refunded to this renter as a customer service gesture.
.As to the closet, the maintenance crew left a bucket with their necessities in one of the 12 closets we have at the house...The same room has a fully empty walk in closet for tenant's needs....Overall, my impression is that the group tried to bargain a price down by all means possible, including calling the host 16 times to create record of dispute. Very dishonest guest who will not stop at anything to receive a bargain....
Large estate perfect for a team offsite!
Clean & large. It was a lot of fun! It is a bit further out from downtown Calistoga so we had to drive since no Ubers/Lyft were in the area. Otherwise, we had a great time and there were more than enough rooms/beds for 10+ of us!
The house was perfect for our group. The pool was delicious. It was just great. :-)