Pool / Spa
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
First of all I received the wrong gate code. And then I couldn’t get in touch with the property manager for an hour!!!
I think that the instructions that they send you with the house need to be up dated
And it would have been nice to check the house out before our arrival. The master shower was NOT cleaned. There was someone else’s hair in the shower drain and the shower floor was filled with soap scum. That could be very dangerous
The hall sliding door was not installed correctly the frame kept falling down in the middle of night
All in all it was not clean as I expected. Got the amount of mo why we paid I expected better
Thank you for your thoughts, we always appreciate feedback. We strive to maintain our five star rating and have only ever received one (now two) reviews under that. We immediately responded as soon as we received the message about the gate code and updated the error immediately. We also heated the pool free of charge for three days as compensation for this mistake. We always try to make it right and make sure our guests are happy. I will be contacting our cleaning crew immediately regarding your concerns with the shower and hallway door. I wish you would have communicated during your stay so we could’ve addressed this for you ASAP. Thank you again for the feedback as we always strive to make sure our guests are happy and expectations are met. Colleen
Thank you for a beautiful experience in a luxury estate with such professional, compassionate owners. We would definitely return - thank you!
Thank you! We hope you can return. We do offer a 10% discount to returning guess just message me for details! Thank you Nancy;) Colleen
A Little Bit of Heaven
We LOVED our stay at High Point, Temecula. Colleen was a fantastic host. She responded quickly to all our questions & requests. The house is laid out beautifully. Amazing views from all rooms. The house is clean & has lots of little extras, beach towels for the pool & jacuzzi, fireplace inside & out, great game room, fantastic kitchen with everything you need. The house is situated on a hill with a spectacular vantage point for daytime landscape views & a sparkle of night time lights. Location is great for wine tasting tours as it's located just minutes outside of many wineries and in a quiet, serene neighborhood with easy walks & wooded hikes just outside the front door. We will definitely be back.
Thank you! Hope to have you all back soon;)
WHAT AN AMAZING PLACE!
WHAT AN AMAZING PLACE!!! We had a bachelorette weekend there and it was awesome! Not only was the house spacious (easily accommodating 11 girls) gorgeous and beautifully decorated, but the views were to die for! My favorite was waking up Saturday morning and having coffe out on the deck and watching the hot air balloons! The house was packed with extra blankets and towels, including towels for the hot tub which was nice! And also included everything else you might need in a house, it really made it feel home and warm.
We also enjoyed the heated pool! The pool was clean and fun!
The girls that slept on the pull out couch said it was very comfortable and you can tell it was a nice quality couch.
We also loved how close it was to the wineries, as we did a wine tour with the girls and then a very easy uber ride to Temeculas downtown area!
Colleen was quick to respond to any questions and was very nice! We had such a blast and definitely plan on using it again!! One of my gf actually went ahead and booked it for her sister bachelorette party! What a wonderful place I can’t stress how great our experience was! You can tell the owners really care about the place, and put a lot into it! Thank so much High Point for an awesome weekend!!
Wow! Thank you for the wonderful review. Hope you all can come back soon and we look forward to hosting your friends!
Beautiful property and wonderful owner!
This is a great property with gorgeous views and ample space. I would highly recommend!
A lovely home with spectacular views from any window.
High Point was very suited to our family - this was a special Christmas as we were finally able to pull all the family together from Hong Kong, British Columbia, Tacoma, and Toronto. The house was very much as promised - it did accommodate all 13 of us but there was one big overriding issue. When I first looked at the VRBO listing, it specified a heated pool - this was a very important consideration for the 6 grandchildren. I had promised them all a heated pool and hot tub. The hot tub was great. However, the pool was not heated and when we asked the owner about it, she said that it was solar heated and that the heat only comes on when the outside temperature is 75 degrees. This is a baffling explanation. One could argue that you don't need solar heating if the temp is 75.
In any event, there was no heated pool and when I raised this with the owner after our stay and sought some consideration for the misrepresentation I was offered a 20% discount if we rent within the next 2 years. This, of course, is highly unlikely, if not impossible, as it took years of planning to get everyone together for this holiday.
The owner was very responsive on other issues but this really is a pretty significant sticking point. I have had no response to my last request for some kind of financial consideration (other than a future discount) regarding the pool.
I am not trying to be difficult but I really feel anyone who is looking to rent the house, especially during the cooler months should be aware that the pool at this time is definitely not heated.
Thank you for your kind words we really appreciate them. I am so happy you enjoyed the house over the holidays. I know it was cold in Temecula during your stay, but we hope you enjoyed the spa which was heated 100% of the time at no cost to you;) The good news if you take us up on a future visit is that we are having a gas pool heater installed this month! We made sure to take the time to purchase and decorate the entire house for you since you asked if there would be decorations and a Christmas tree. Did you enjoy the birthday party? We hope the electric mixer and baking pans we added helped along with treats and extra wine. We really are so sorry you were upset the solar heating was not able to heat up the pool for you. As for our lack of response, we contacted VRBO directly about your request and they advised us not to respond. We strive to maintain our rating in all aspects and we are sorry you are the first guests to be disappointed in our 5 star rated property. We wish you well on future travels! Colleen