I rented the home this past week and couldn't expect anything else from the manager, the owner, or the home. It was me and 13 family members and we had no trouble sleeping or showering in this home. The process was easy and Kevin made sure to answer any questions and was always available for anything. We got to meet the owner who also made himself available at any point in our trip and even included some milk and eggs among other things to get our week started. The apartment itself had all pots, pans, towels, blankets that we could ask for. Safety was never a concern as it was a gated community in a very high end neighborhood. Outside the community and within a ten minute drive was a supermarket, gas station, walgreens, subways, and even an ice cream shop. San juan , Fajordo, El Yunque were all just a short ride from the property. Many nights my family was comfortable just cooking out in the back by the pool. The property is very spacious and we never felt like we were in a packed house despite the number of people. All the bedrooms and throughout the house there was AC. Washer and dryer on premises. We didn't really need much. Great management and owners. I had a great experience and my family felt like royalty for the week. Master bedroom was amazing with a balcony overlooking the pool. The view was also amazing, and the backyard was the favorite for my family. We had parking for three cars and could've fit more. Would gladly rent this house again. Had no problems at the house or with receiving my deposit back. Overall a very positive experience.