Condo was gorgeous and had everything we needed. AC units are only in the bedrooms and are a bit noisy. We thought the place was abandoned. There was no one around.except the security guard, that was it. There really isn't a lobby and there is no onsite place to eat, you must walk down to resort. Practically had place to ourselves. Quiet!, I would recommend this place for families with small children or adult couples, not families with teenagers. There really isn't anything for them to do. You have to drive everywhere. Places to eat are very expensive. Plan on buying groceries on the way. It's easier. We made meals, which I did not want to do, I was on vacation and had snacks to bring down to pool. As far as setting up and getting questions answered, no problems what so ever.