Once we booked emails and texts were promptly answered. I'm not sure why previous reviews suggested the place was different than advertised. This place was exactly as it appeared on the photos. Only on the 2nd floor -however- which means some inevitable street noise. The place was clean and well stocked. It would have been nice if there was a binder or sheet of do's and don'ts and instructions. For example there were no extra garbage bags that we could see and we did not know what to do with recycling or garbage. We also did not know how to operate the high tech cook top but eventually figured that out. We didn't know if we should put the towels in the washing machine or not upon departure.
The location was great for us as we were there for ball games. It was a 10 minute walk to Rogers Centre. The way this place could sleep 10 is that there is a futon type of sofa in the alcove in the Master and there is a queen air mattress and extra bedding. There are 2 walk in closets which were good for getting dressed as we weren't sure if the white blinds in the bedrooms were a bit transparent. The rooms become bright as soon as it is bright out - which didn't bother me. But if you need a dark room to sleep this isn't for you -- or bring a sleep mask. One of the bedrooms that faced the water was very hot in the day.
Our host arranged for our luggage to be kept at the security desk after we checked out until it was time to leave for our flight. That was appreciated. The decor is very nice and we felt good staying there. Wish we could have stayed longer but it was just a weekend trip. The 3 bedrooms and 3 bathrooms were great for our family - parents and 2 adult couples.