I was responsible for planning my grandma's 80th surprise birthday weekend with her close family (7 different families and 26 people). Not even a week before the location we had booked for months called and cancelled our reservation. In a panic I began to look for a new venue. That is when I called Ryan at the Wilderness Lodge. He answered his phone and respectfully listened to my concerning story. At the end of the conversation he stated he was going to do everything possible so we could be in the lodge by the weekend which involved a great deal of organizing as the facility wasn't even cleaned. He pulled it off and all of our family was able to accommodate the change. The surprise went off without a hitch and for the first time in my grandma's life all her children, grandchildren, and great grandchildren were able to be together for a full 2 days. It was the perfect location for our gathering with tons of bedrooms, bathrooms, a great private outdoor backyard, walking trails, a commercial kitchen, and the whole downstairs being a gathering space. The whole family was talking about how we should do this every year. Thank you Ryan for accommodating my family with very short notice, you saved our special surprise for our grandma!