We stayed here for 10 days. The condo is very spacious, with amazing views over the Banderas Bay across to Bucerias. Easy access to taxi and bus. The grounds are very well maintained, and all eight of the pools are beautiful. Upon initial inspection the condo was clean, towels, both shower and beach, were provided for each guest. We had requested that the third bedroom with two twins be made into a king with king bedding. We had been told that this was not a problem but this did not happen until we asked for the bedding on arrival, we pushed the beds together and made the beds but still had 2 twin comforters. There is a full bath off each bedroom, the master suite has a tub which is essentially useless, the faucet fills at the very edge of the tub, if you turn the water on too high it spills over the edge. The shower door is missing and there was white stains down the front of the bathroom cabinets. The second king room had a poorly functioning shower head, Fernando said that it worked fine but we were not satisfied with that and emailed Matt who then instructed Fernando to change it which was done that day. The kitchen has your basic necessities that all function well. The utensil drawer front came off the first time we opened the drawer and we mentioned it to Fernando but the drawer remained off for the entire 10 days. Knives are extremely dull. Kitchen A/C does not work, but the rest of the A/C and fans in the condo function well. When we arrived we weren't satisfied with the condition of the plunge pool on the veranda, it had a green hue to it and smelled swampy. We asked if we could drain it and Fernando said it wouldn't help and said nothing else. We refrained from using it (this was actually the selling feature of the condo) for a few days then decided to drain it. Once it was drained we saw green slime on the sides and in the infinity part so we scrubbed the tub. Before refilling we looked at the filter and it was coated with slimy, green algae. We messaged Matt for a new filter but was never provided with one, so cleaned the old one and refilled the tub. Matt was gracious enough to offer us a free night for all of our trouble but we will not be back to that area let alone that condo so asked for a night refund which was denied. He said that we could have messaged Fernando at any time to have the pool cleaned. I feel as though the condo should not have been rented out with the main selling feature in such a state. It should be cleaned weekly.