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                      Recent Newton Reviews

                      Nice apartment, not perfect, fond of “extra” fees

                      4 of 5
                      Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Nice flat, good location, clean, mostly well-furnished. The couches were not comfortable or in good repair. The internet was poor, almost impossible to retrieve from the foyer (to get lockbox code). Once in the apartment, the service dropped regularly especially in the living room. Given the answer to our query, it’s clearly not a new problem. Given the cost of the flat, that it’s advertised with WiFi and that they clearly knew it was an issue already, the internet should have been fixed before we got there. What is annoying, and it is not limited to this company, is the fees for “extras”. We were charged $125 for cleaning. There are 3 problems with that: (a) cleaning should be part of the up front price, it’s not as if it’s optional, (b) if I’m paying $125 for cleaning, why is there a long list of things I have to do before leaving that look an awful lot like cleaning if I want my $250 damage deposit returned? (c) I’d have cleaned a place of this size and nature two or three times for $125 (and I’m very well paid in my day job). Of course, the company wants the price to look attractive on the listing so the “extras” get left out, but that just means everyone’s being a bit shady. The second problem was the $50 “damage protection” fee. Again, not optional, so why was it not in the daily rate? There’s no good answer to that. What is the $50 fee, which is not optional, if not just another money grab? And if I’m paying a $50 damage protection fee, why am I paying $250 for the deposit? Oh, right, they need the deposit in case I don’t do all the pre-cleaning clean-up that I’m paying $125 for the privilege of doing myself. All things considered, a fine apartment, but practices that while, not unique to this company, are still pretty deplorable. Star ratings based on apt. not extra fees.
                      • Submitted: Sep 15, 2016
                      • Stayed: Jul 2016