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Since we were staying in the lower level (back of the house), there should have been a working outside light for the steps. My husband removed a bulb from a light inside and replaced the bad bulb outside. We couldn't get the heat going for at least 3 hours, but received great service when we called the property management. Nothing major. When the boiler was serviced, they never turned the switch back on. Stay was otherwise great and leaf colors were beautiful!!