We had heard bad things about how Italians view "on time", so were worried about how we would get the keys to the apartment. However, the owner was on time. There was a light lunch prepared and waiting for us when we arrived, small sandwiches, a bottle of wine, and deserts. The mattress was very firm. There were a pair of bathrobes very nicely folded. The shower is a sectioned off area of the bathtub. This meant that every time we took a shower, water got on the floor. However, this is something that a towel made quick work of. The wifi went out during our stay, so we reported it to the owner and he reset the wifi the next morning. There is a grocery store just a few minutes away and is only a 10-minute walk from the subway. Overall, I'm extremely satisfied with the apartment and would definitely rent this property again.