Benedetta was always gracious, quick to respond to our emails, and able to accommodate our housing needs even as they fluctuated many times before our arrival. The apartments suited the needs of young and old, including two young toddlers and kids of all ages. They were very welcoming of our large family group. She gave us a very helpful orientation to amenities near us, and advice on what to see in the city. The apartments were spacious and modern, and very comfortable. Any return visit we make to Florence will include a stay in this apartment.