Although not for this particular property (the one we stayed in is not currently listed), this review is for Alessia, the owner. Alessia is extremely kind, helpful, flexible, accommodating, and fun! She helped with the luggage AND our cat. She indicated many important local features (from nearby restaurants, caffes, supermarkets to exhibits, churches, bookstores, etc) and gave us many insights. For our next trip here (we come frequently), we will be contacting Alessia. She is truly the best hostess who assures that the flat is in perfect shape and that her guests' needs and expectations are met. You will definitely be in good hands with Alessia!