I will start by saying this is a wonderful place to stay with your family and not feel cramped or rushed.
When I book our stay I had no problems, it was very simple. Before my visit they sent an email that told us what we needed to do once we arrived. I read some reviews about weird check in but as long as you follow the instructions they provide, it's not out of your way at all. When we stopped to pickup our information the women who helped me, Patricia, was very nice, explained everything that we needed to know and I was in and out of the office in less than 5 minutes. Their an off-site rental company, which is very normal, and there location was honestly on the way. By the way the Twisstie Treat ice cream is worth a stop. Great ice cream, sometimes crowded, but worth it. When we arrived at the resort, we checked in at the clubhouse for a parking pass, and for a look around, the pool is very beautiful! When we're arrived at the condo, we were able to get in using the information provided. Side note, there is an alarm, Patricia told me, and showed me the password to disable, I forgot. The alarm went off, for awhile, but that was completely our fault!!! The house was perfect. They have everything you need, plates cups bowls, silverware. They do start you off with toilet paper in each bathroom and 1 roll of paper towels, but beyond that, it's your responsibility. The ice maker they had worked well! When we visit parks we like to bring our own water and when we filled up in the morning we used just about all of it and it was filled again by that evening. Bathrooms are spacious. Everything is clean! You can tell that they actually clean when a guest checks out. I can tell by the baseboards. When you walk into someones home or a public place you can see that it's not cleaned well when there is built up dirt & junk on or by the baseboards.