I spent a good deal of time looking for a 3BR condo that had 2 rooms with twin beds and 1 with a king or queen. I wanted each of our four kids to have their own bed. The agent at Vacaystay who booked this place for us confirmed that this is what we would have. Photos also reflected this bed arrangement (although I was told that the actual unit may not look exactly like the photos) We arrived late in the eve on Christmas and the gate code and keyless entry worked great and were much more convenient to a late night check in. What we did not find was the beds we had been promised. The next day I was not able to get in touch with our agent at VacayStay because they were still on holiday but the Encantada management responded by dropping off a blowup air mattress.
The fault really lands with the folks at VacayStay ( or perhaps a lack of communication between the two) as the contract that they provided stated the bed and room configuration that we expected to have but did not ensure that this is what we got. The change and cancellation policy that was stated on the contract was also NOT accurate because when I tried to reduce our stay by one night ( a week before our arrival) I was told that I could not do this despite the fact that the contract clearly stated the contrary. The Encantada management company did try to make up for this bed discrepancy by turning on the pool heat for our last day and dropping off a bottle of wine as well.....nice gestures.
The unit itself was fine although I let the management know that things like additional hand soaps, toilet paper, and a few kitchen essentials such as dish soap, coffee filters and salt/pepper and sugar would have made for a more convenient stay as all these items can only be purchased in a much larger quantity than needed for a few day stay. The management told me that they have future plans for "welcome packs" that would include some of these items. Resort facilities were nice and not crowded and the location was well situated with nearby shopping and within in a 15-20 minute drive to many of the parks.