We had a relaxing and wonderful stay! Carla gave us precise instructions about the property, including her phone number if we really needed help. The comfortable furnishing, fully equipped kitchen, and plentiful linens especially helped us; and we stayed for seven days! This was our first time using HomeAway, and I may not return to hotels because Carla made such a good first impression. If we have another holiday in Florida, I will definitely check Carla's availability first.