We had an early flight into Miami so I called Jay and he said it was no problem to check in early at 11 am. The Conrad staff gave me a hard time about it until Jay called them and then I was allowed to check in. $100 was taken on card for incidentals. The property is nice. We Valet parked for entire stay and just tipped the guys. There are stickers in apartment folder for valet. You go to 25th floor and then take another elevator around the corner to get to the room. The place is very spacious and the views are incredible. My few complaints were that the carpet had some stains that looked like vomit. The washer and dryer is a all in one combo so
you have to know what you are doing. There is only one tv in the entire apartment. The bedrooms really need to have TVs. Some wall mirrors amor floor mirrors would be nice. It was 5 females in town for my cousins bachelorette so we really needed additional mirrors when getting ready. We called Jay to bring blankets for the couch and he agreed and did so a few hours later. There were lots of towels in the apartment like large towels, beach towels, and hand towels. More face towels were needed. There were no instructions for Wifi left and the hotel was always like you had to talk to the owner about that. For the price paid wifi should be included. Also we cooked breakfast while there and used the dishwasher which leaked and had the carpet soaking wet. Trash chutes are on every floor but in my opinion there should have been a booklet that provided answers to common questions. All in all it was a nice place and we had a great stay.