Francesca was very nice and helpful.
The layout of the apartment is such that the people staying upstairs have to go through the bedroom on the first floor to reach the bathroom and the rest of the house. It was not a big problem for us since we were all family, but people who are uncomfortable walking through their fellow travelers bedroom might think twice about this rental.
Also the towels provided were small , of bad quality and molded. There were no toiletries provided and at arrival we were told that an additional tax, had to be paid. In cash.