The owner was very easy to deal with and a lady on site made it easy for arrival and departure. The apartment is just like the photos. It is beautifully quaint and a perfect get away for a couple. It is close to everything in Siena, yet down a quiet back street away from any noise. All Italian apartments are small and upstairs (so we have learnt), this one is slightly bigger than many, certainly plenty of room for two, and the stairs (except for the last flight) are bigger and easier than most. The small kitchenette made cooking at home possible. This was a great place to stay.