Liann was very kind and accommodating. The place was very full and colorful with a lot of stylish furniture. The only issue was that there was no ac in the apartment even though the listing had said there was. Liann told us this weekend was the 1st weekend of warm weather they had for the year so I understood and she was willing to come put the window ac units in for us while we were there. It would have just been nice to get a heads up.