The apartment was surprisingly luxurious and was as displayed online. High-end appliances and decor finishes, topped with breathtaking art of African-Americans by longtime Philadelphia resident Shawn Theodore, also known as xST, add a personal touch and homey feel. However, while the quartz island and energy-efficient features were admirable, it was hard to get a good night’s rest with the see-through shades and lack of room-darkening drapes. In addition, the thermostat was preset at a balmy 72 degrees, which, coupled with the polar vortex down comforter, made for sweaty nights, combined with the city lights, moonlight and sunlight beating down inexorably as we tried to sleep, much less, sleep in. We were cranky in the mornings, not being well rested.
Our third day, the carbon monoxide detector went off in the apartment at about 5:50 am, scaring us out of our sleep and causing us to jump out of bed frightened and disoriented. We quickly dressed and went down to the concierge for further instructions, but when we asked Ray what was wrong, he casually told us they were testing the building’s CO detectors. He said they’d sent emails to the residents. Since we aren’t residents, no one had bothered to tell us, or leave a note on the Lyric floors.
Then, there was the one bedside lamp in the bedroom that did not work. We called Lyric customer service that night and left a vmsg about the lamp. We did not receive a call back, but the next day we asked someone named Claudia, a Lyric staff, if she could fix the lamp. She checked it and said it was missing a bulb and she would replace it that same day, but she didn’t. We called Lyric customer service again that night. The following afternoon, Claudia returned with a bulb and told us she’d totally forgot about us the day before as she was tired and leaves work at 6. We were stunned at how unprofessional and dismissive she was. In spite of all of this, we enjoyed the cleanliness and spaciousness of the apartment and the great amenities in the building.