My husband and I have rented eleven properties through VRBO in recent years, in France, Italy, Argentina and the South Pacific. All but one were very good and we have never taken the time to comment after the fact. This latest experience however is noteworthy, as the owners were not merely “very good” but exceptionally so, and exceptions warrant special consideration. The property itself is most endearing, so much so that we asked to extend our stay. However, what sets it apart from the other “very good” properties is the total commitment of the owners to ensure that their guests’ experience is a positive one from the first contact. Communication was always timely, helpful, courteous and friendly. Colin went out of his way to accommodate our requests, his assistance was invaluable in helping us plan our itinerary and he was, first and foremost, a facilitator throughout the rental process. Our heartfelt gratitude goes out to both Colin and Francesca for making our 11 days at La Majada Alta a truly memorable holiday.