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I stayed here with my family (4 adults total) December 2018 from just before Christmas until just after New Year's. The location cannot be beat. The condo is right in the heart of the city with Urban Fare, liquor store, Tim Horton's, London Drugs and dozens of restaurants all within the block. The condo is very nicely appointed with dozens of spare linens, cooking utensils & dishware. I didn't realize there was in-suite laundry until we checked in so that was a great surprise. There was also coffee, tea, sugar and other items that are annoying to have to purchase while travelling. Service from Stephanie was excellent. She was extremely responsive and when I inquired about the gym she went to both gyms in both towers to take photos for me, making my workout planning much easier. We were given 2 keys but as we were 4 adults staying together, at times all 4 of us would be headed out to separate locations so on Christmas day Stephanie's husband brought us another key which was extremely helpful. He also brought some extra supplies such as paper towel as it was a holiday. Check in and check out were extremely easy. We would stay here again and recommend it to other travelers.