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Recent Rafal Reviews

  • Poor welcome. Cockroaches need to be exterminated urgently!
    4 of 5

    Lovely house, nice space, well maintained except for shutters, very clean. Our welcome by management in Spain was awful. We were told we disturbed their lunch, she called me Cathy on the phone? Also told me I wasn't listening to directions given. Very shocking to be spoken to in that manner. On the first night we raised concern that two bedroom shutters were not working. We were told they were always like that and we were the only people to complain in 12 years. As a result we had to phone the Irish office to get Caroline involved (who advised she was in the house last year and the shitters were perfect) and who immediately got repairs underway. it was a stressful beginning to our holiday and we were made to feel very uncomfortable. There is clearly a cockroach infestation with my husband getting up nightly to get rid of them from the kitchen area. On 3 occasions the got into bedrooms at night. Disgusting. He got rid of over 25 in our 15 days. We did not raise it with local management for obvious reasons. We will never return to this house due to the management and cockroaches. Not value for money.

    Stayed: Jul 2017
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