Property Manager Toolkit

Payment Methods

Travelers come to our sites expecting to book their vacation rental the same way that they purchase everything else online: quickly and securely. That’s why our tools support a variety of payment methods, designed to be easy and flexible for you and your travelers.

 

HomeAway Payments® is the most secure and convenient way to accept most major credit cards and all eChecks directly from your dashboard. Using HomeAway Payments makes it easy to get paid and comes with the benefit of our Carefree Rental Guarantee.

 

bookwithconfidence.pngWhy use HomeAway Payments?

  • Low rates and no fees
    Processing fees start as low as 2.9% for domestically-issued cards like Visa®, MasterCard®, and Discover®.* eChecks are free and there are no setup, termination, or monthly fees.
  • Convenient
    It’s easier for travelers to securely pay online when they rent a property using their credit card or eCheck. Funds are disbursed to you based on your payment schedule and your calendar is updated.
  • Saves you time
    Manage all your payments and reservations from your dashboard and take advantage of more tools like automated payment requests and reminders.
  • Attracts more travelers
    Travelers want the convenience and security of paying online–so give it to them! Listings with HomeAway Payments get a prominent badge and more views that those without it.**
  • More property protection
    Using HomeAway Payments allows you to enable Property Damage Protection. This gives your guests the option to pay a low upfront fee for a protection policy or pay the equivalent coverage amount as a refundable damage deposit. Either way, your property is protected. Learn more about Property Damage Protection >
  • Payment protection for your guests
    When your transaction is processed using HomeAway payments, your guest’s payment is protected through the Book with Confidence GuaranteeTM. Your guest will feel protected knowing their payment is going directly to you through HomeAway.

*Rates vary by country. Learn more >
**Based on average listing performance for Classic subscription levels on HomeAway.com and VRBO.com in January 2013.

How to add and use HomeAway Payments: Fill out a simple form with basic information you have on hand.

Have questions about HomeAway Payments or how to set it up? Learn more >

Although HomeAway Payments is the only way to get paid directly through your dashboard,  we also support additional forms of payment so you can get paid the way that’s most convenient to you and unlock more tools. Online booking is available both through HomeAway payments and your alternative payment methods.

 

Take a few minutes to go to your dashboard and tell us which payment methods you accept now. It’s easy and only requires the information you usually have on hand to accept payments from travelers.You will automatically receive these additional tools and benefits while still accepting payments directly from travelers through checks, bank transfers, PayPal, and other payment methods outside of the HomeAway system. Set up your payment methods on HomeAway, VRBO, or VacationRentals.com

 

BENEFITS

Entering your own payment methods through your dashboard opens up new benefits:

  1. Online booking: Online booking works with a wide range of payment methods outside of the HomeAway system, including checks, bank transfers, PayPal, and credit cards using your own payment processor. These payments will continue to be handled directly by you. If you already use HomeAway Payments, this will simply provide you with additional options for accepting payments.
    Learn how online booking with offline payments will work >
  2. More tools: You'll have access to payment management tools previously available only to HomeAway Payments users; these include tracking tools and payment scheduling with automatic payment reminders.

 

Have questions about how to enter your accepted payment methods? Learn more >


Tell us your preferred payment methods today to get these benefits. Here’s how:

  1. Property Settings.pngGo to the “Settings” tab of your dashboard
  2. Enter information about each of the payment methods you accept for all the listings your manage. For example, if you accept bank transfers, you can enter the last few digits of the account number. If you use HomeAway payments, credit cards or checks through HomeAway payments will be your default payment methods.
  3. Add additional payment instructions. For bank transfers, you can add information that you would want your travelers to see about making the transfer such as “Include the property number and rental dates in the memo.”

 

Please know: we will share your payment instructions only if you are using online booking and approve the reservation request or send a payment request directly from your dashboard. 

 

How it will work:

Using alternative payment methods with online booking
  1. Traveler requests a reservation through the online booking button on your listing and selects one of your alternative payment methods.
  2. When you accept the reservation request, your guest automatically receives detailed payment instructions.
  3. The guest pays you directly.
  4. When you receive the payment, you mark the guest as paid in your dashboard.