Property Manager Toolkit

Property managers that use their own software can activate online booking and manage all listing information and booking reservations from HomeAway sites in their software. This makes the reservation process easier and increases visibility.


Online Booking with Integrated Software

Convert faster

Take the booking process from multiple days to less than 24 hours. Reduce the effort spent converting inquiries to bookings while still maintaining control over who stays at your property.


Provide guests the awesome booking experience they expect

Over 85% of travelers prefer to book online.* With online booking, you can give them what they want.


Maintain control of your reservation process

With the “Book It Now” (or “Request to Book” on some brands) badge, you have 24 hours to decide whether you would like to accept or decline the booking request. You also get guest contact information and are the merchant of record.


Get more brand exposure

Your logo will be prominently displayed throughout the booking process on HomeAway.


* Based on a 2013 survey of HomeAway travelers



How it works

  • 1

    Traveler requests a reservation

    Traveler clicks the “Book it Now” or “Request to Book” button on your listing and selects one of the payment methods you accept. The dates entered are verified against your software to make sure the dates of the stay are available.

    If available, the traveler moves to the next step: the Trip Details screen (see below). A detailed quote (pulled from your rates feed) is generated for the traveler to view. This quote is generated from your software’s reservation module and will contain the rental rate and all fees and taxes applicable to the unit.

  • 2

    Communicate with the traveler

    Once you receive the reservation request, you have 24 hours to contact the traveler if you want. During this time you can email or call them to find out more about who they are and what their travel plans are.

    After the traveler submits their payment information, they will receive a confirmation email that confirms the information has been sent as well as information on how to contact you regarding any questions.

  • 3

    Accept, deny, or edit the reservation

    You decide whether the traveler will be a fit for your property by accepting or declining the reservation request within your software. The traveler sees a note on the payment screen indicating that the property manager has 24 hours to accept or reject the reservation.

  • 4

    Get paid

    When you accept the reservation, payments will be processed by the payment processor you have set up according to your payment schedule.

Ready to get started?

If you would like to set up online booking or have any questions, please contact your sales
account manager, or call 1-855-528-6098 or email pmsalesinquiry@homeaway.com.