Owner Toolkit

 

Meet Your Reservation Manager

 

Your dashboard makes it easy to manage the entire reservation process – from inquiries to bookings to payments. Most everything you need is right there in your Reservation Manager, which combines features of email with all the essential reservation tools you need, in one secure, convenient place. Here are some of the great features your Reservation Manager includes.

Check out our helpful videos or watch our recent webinar to get a tour of your Reservation Manager > 

 


Inbox — your “one-stop shop” for all guest communications

Your inbox contains all traveler communications sent through HomeAway, VRBO, or VacationRentals.com, so you can easily identify which messages need your attention. Never miss another reservation request – whether you have one vacation home or many, the inbox will show the communications from all properties in a single view, or for one particular property if you prefer. You’ll be able to see a short summary of your inbox from your dashboard homepage, but can click on the “Inbox” tab for a more detailed view.

Here are some of the inbox features:

Status indicators

Status indicators will help you identify which messages are new and which require your immediate attention. Reservation requests will have a special countdown timer so you know how much time you have left to accept, and unanswered inquiries will have a special alert so you know that you still need to respond.

 

Filter messages

Archive old messages

» View my HomeAway Inbox

» View my VRBO Inbox

» View my VacationRentals.com Inbox


Take action from the conversation view

All the back and forth messages between you and a particular traveler are placed together, so it’s easy to see the entire conversation in one place, without having to scroll around. And when viewing a message, you’ll be able to do a whole lot more than just reply.

In the conversation view, you can access all your booking tools without leaving the message you are writing:


Template and attachment managers

Simplify the repetitive task of responding to inquiries and messages by creating customized response templates that can then be tailored for any situation — without having to write a new message every time. And with the attachment manager, you have the convenience of uploading and sending relevant information to the traveler or guest.

Unlimited template messages
Create customized template responses for every occasion (available, not available, booking confirmation, etc.) so you can easily reply without having to write a new message each time. The template manager allows you to customize and store all your responses for any situation. You can also use predefined “tags” so dynamic content can be included (e.g., <GUEST NAME> becomes the actual person’s name when the email is created). You can also add attachments like rental agreements and preview the template to see how it will look once it’s sent. Watch our helpful video on setting up  your templates

Store your rental documents online
Save time by uploading rental agreements, cancellation policies, and any other important documents and keeping them where you can easily access them and attach them to your responses. Attach them in templated messages or add them to messages as you create them — they’re all there whenever you need them. The attachment manager accepts PDF, JPG, PNG, or GIF files, and allows you to organize them into folders so they’re always easy to find. Watch our helpful video on setting up your attachments


Manage on the go, from anywhere

Reservation Manager adapts to the device you’re viewing it on, so it’s easy to use, even when you’re away from home. You can also use it from your tablet or smartphone, so you never miss an inquiry or booking.


How it works

Your Reservation Manager can do a lot. However some features are only available to listings that use HomeAway Payments and online booking. How it works for you will depend on what features you use:

If you don’t have HomeAway Payments
Even without our secure payments option, Reservation Manager allows you to manage traveler inquiries and guest communications with templates and attachments, and send quotes. You can then manually enter reservations on the calendar and collect an offline payment method such as a mailed check, bank-to-bank transfer, or use another payment processing method.

If you have HomeAway Payments but not online booking
If you don’t use online booking, you have all the features listed in the paragraph above, and you can send payment requests to guests through HomeAway Payments. The guest can then pay using a credit card, and reservations are automatically added to your calendar. You can also set up payment schedules and automatic payment reminders, and refund deposits.

If you have HomeAway Payments and use online booking
For listings with both of these features, your Reservation Manager can manage traveler inquiries and guest communications, use templates and attachments, and send payment requests. Plus, travelers can use the “Book it Now” feature to request a reservation and pay upfront to secure the request. With online booking, you can still talk with the guest and have 24 hours to accept, edit, or decline the request. Once accepted, the payment is automatically processed and the calendar dates are automatically reserved by the system.

Basic With HomeAway Payments With HomeAway Payments and online booking
Manage traveler inquiries Manage traveler inquiries Manage traveler inquiries
Respond to guest communications Respond to guest communications Respond to guest communications
Create and use templates Create and use templates Create and use templates
Create and use attachments Create and use attachments Create and use attachments
Send quotes Send quotes Send quotes
Manually create reservations Send online invoices Send online invoices
  Accept credit card payments Accept credit card payments
  Reservations automatically added to calendar when traveler pays Reservations automatically added to calendar when traveler pays
  Set payment schedules and automatic payment reminders Set payment schedules and automatic payment reminders
  Refund deposits Refund deposits
    Use “Book it Now” to set up online booking

Helpful Videos