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HomeAway California Wildfires Advisory




AUSTIN, TexasOctober 10, 2017 –HomeAway® reminds travelers who have yet to embark on their planned trip to locations impacted by wildfires in California to contact the vacation rental owner or property manager to determine if traveling to the destination is safe or accessible, or to discuss rescheduling or refunding the stay. 


The company also urges its vacation rental travelers as well as its property owner and manager partners to take necessary safety measures if their travel plans or properties lie in the impacted areas of the wildfires. 


HomeAway customer support stands ready to aid travelers in finding an alternative accommodation if the vacation rental they are staying in or have booked in the near future may be compromised by the storm. Travelers potentially affected by the wildfires contact the disaster relief-dedicated line 1-888-337-0863 if in need of assistance.


HomeAway’s rental owner and manager partners may also reach out to HomeAway to discuss their options for assistance if their home becomes unable to rent due to the storm.  The dedicated customer support line for owner and manager partners is 1-888-337-0843.


To stay on top of wildfire alerts: California Department of Forestry and Fire Protection



For more information, contact:

Adam Annen
Public Relations
aannen@homeaway.com, 512-505-1548