Account Manager - UK market

GBR - London

HomeAway is looking for a bright, ambitious and experienced Account Manager for the UK market to join our growing Partner Success Management team.

a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.

Part of an established European Commercial division you’ll join us as an Account Manager.

Your primary responsibility is to maintain and grow a high-quality portfolio of Vacation Rentals (i.e. relevant, attractive and competitive) from professional Property Managers.

You will consistently use local/regional market competition data and insights to assess account performance and provide specific recommendations.

Key responsibilities

You will work closely with clients and focus on improving the sales and monetization value within their portfolio of accounts by:
-Executing effectively based on KPI metrics set by leadership. Your main objective will be to exceed specific targets with key accounts.
-Growing, feeding and developing inventory available within assigned portfolio.
-Establishing productive, professional relationships with key decision makers in assigned portfolio.
-Dedicatedly planning and executing account reviews on a monthly, and\or quarterly, basis to develop the relationship. Participate in, leading as required, an account planning process with partners to set mutual performance objectives, financial targets, and critical achievements on an annual basis.
-Ensuring that partner product (content, rates, services and availability) is consistently optimized and high-reaching on the Homeaway sites to improve customer conversion.
-Understanding and implementing growth opportunities to drive additional revenues from partner relationships.
-Analyzing and comparing pricing, promotions and policies within the guidelines to support the brands’ merchandising and marketing efforts.
-Providing ongoing input to management in developing effective and scalable solutions to improve process efficiencies.
-Stay ahead of key demand/supply indicators, economic data, trends and daring information within the designated strategic market and at national level.
-Assessing, clarifying, and validating customers` needs on an ongoing basis, and feed these back to relevant teams within HomeAway.
-Handling both internal and external partners, developing peer relationships as necessary to successfully influence behavior.
-Working closely with all internal teams to ensure the delivery of service levels and call out where required.
-Gathering feedback from partners regarding product enhancements and processes to drive efficiencies and increased revenues.

Required Skills & Experience
-Highly Fluent in English

-Bachelor’s Degree or equivalent work experience
-You have previous inside sales experience (B2B preferred) of at least 2 years
-You successfully manage accounts in a relationship or B2B role
-An aptitude with online\ecommerce metrics including customer journeys and conversion funnels
-Advanced analytical skills and a Consultative selling approach
-Experience in the Travel, Accommodation industry is desirable and Tableau Reporting knowledge
-Excellent Microsoft Office & Time Management & Interpersonal skills
-You are oriented to action and self-motivated
-You love to work in dynamic, rapidly changing business environments

What do we have to offer?
Based in Victoria, with The Queen as a neighbor, we are proud to say without a doubt that you will work in a modern office environment with the Best Views of London: No more sightseeing needed for you.
In addition, we offer regular social gatherings like our monthly “HomeAway Bar”, chill-out and lunch areas and a range of other benefits including free drinks, snacks/fruit and breakfast.
-25 days annual leave + Bank Holidays
-Relaxed Dress Down; every single day is Dress Down Friday
-Excellent on the job training and ongoing core skills development
-Life assurance
-Child care vouchers
-Private Health Care
-Access to pension scheme
-Salary Protection scheme
-Annual appraisal and salary review

We look forward to welcoming you to our team!

For more information about HomeAway, please visit
HomeAway is proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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