Product & Design

Senior Product Manager

SIN - Singapore

Background:HomeAway, Inc. an Expedia group company, is the world’s leading holiday rental marketplace with over 2 million unique places to stay in 190 countries. Our global platform spans across over 50 websites and 23 languages.As a part of that family, HomeAway Asia is a rapidly expanding business unit focused on emerging markets growth, while having that same commitment to helping families and friends find a perfect holiday rental that creates unforgettable travel experiences together.  We are seeking a Senior Product Manager to join our growing Asia Pacific team who will define and build a portfolio of market-specific product solutions across strategic markets within SE Asia.Role PurposeAs a Senior Product Manager, you are responsible for improving the overall traveller (those who book and stay at holiday rental properties) and partner (those who own or property manage holiday rental properties) experiences. You will specifically focus on global platform alignment and building innovative solutions that positively impact our customers’ happiness and brand loyalty within strategic markets.In this critical role, you will define and lead the execution of various product solutions that enhance a traveller’s experience in the lead up to and during their stay in a partner’s property. You will identify and drive the implementation of partner tools that help them to communicate with travellers and more effectively book and manage their properties. The ideas you generate will create a competitive advantage in our marketplace and influence HomeAway product development around the world.As a part of the product management team, you must possess a unique blend of business acumen, user experience and technical skills. You will serve as a product expert, combining industry analysis, extensive market research, end-user feedback and site usage data to manage the overall product lifecycle: setting the strategic vision and product roadmap, defining requirements, and collaborating with design and development to define, implement, deploy, a/b test, measure and refine new features or functionality to deliver a world-class experience.The ideal candidate can work on large scale initiatives that require coordination across multiple stakeholders in multiple geographies, is a strategic thinker, analytical, detailed and results-oriented with excellent problem-solving skills and a strong work ethic.Responsibilities:    Lead the implementation of global platform alignment within region    Drive the product vision, strategy and roadmap for market-specific product solutions    Build products across web and mobile app platforms that enhance traveller engagement before, during and after they have booked a holiday rental and help property owners/managers succeed    Collaborate with regional teams to research feature requirements that balance traveller and supplier needs    Pitch market-specific innovations to international teams for wider global platform integration    Lead market competition watch activities to identify gaps and opportunities to improve the traveller and partner experiences    Actively participate in the agile product development process for roadmap implementation, writing product requirements, user stories and maintaining the product backlog of priorities in close collaboration with engineering    Monitor and investigate customer feedback, net promoter scores, customer support metrics, and A/B test results to make sure customer needs and concerns are being addressed    Work closely with UX designers to research, define and test market-specific innovations and next generation experiences that increase product adoption, conversion and customer satisfaction    Launch new features or products by collaborating with customer service, product marketing and marketing on go-to-market and lifecycle marketing strategies    Collaborate with the Business Intelligence team to track and report on primary outcomes (e.g. adoption, conversion, A/B test significance)Qualifications & Experience:HomeAway Product Managers should be passionate about well-designed online and mobile products, end user experience and current and evolving standard methodologies in software development.    A bare minimum of 8+ years in Product Management experience, in a relevant product or e-commerce organization/industry    Bachelor’s degree    Experience with UI/UX design and usability    Experience with online A/B testing to drive improvement in customer experience and business results    Experience utilizing web analytics and data analysis to aid business decisions    Ability to manage large, complex projects in a fast-paced environment    Validated experience in embracing product management standard methodologies and policies    Ability to collaborate closely with designers and usability researchers to drive product enhancements    Strong communication and presentation abilities    High level of initiative and commitment to building a premier user experience for our customers    Travel industry experience preferred    Willing to travel up to 10% internationallySome of the perks you will enjoy:    Relaxed dress code so you can be yourself    Employee insurance and benefits    Spectacular modern offices with views over Robertson Quay, Singapore Flyer and CBD    Fully stocked kitchen with free drinks, fruit, free food and good coffee    An active social committee who organizes quarterly team social events    Great people and an awesome, unique culture where we celebrate our successes and take pride in our authenticity!To find out more, check out:https://youtu.be/Ut6eZpy0xpshttp://www.homeaway.comhttp://bit.ly/HAJob#LifeatHomeAway

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