HomeAway is the world leader in vacation rentals. We offer the largest selection of properties for any travel occasion and every budget. We're committed to helping families and friends find a perfect vacation rental to create unforgettable travel experiences together.
The Global Partner Operations team is building Partner Success Coaching positions, focused on supporting our Managers to constantly improve their teams’ knowledge and ability to promote HomeAway products and services throughout the localized markets. The Commercial Coach will be responsible for working directly with the Partner Success Team to conduct coaching activity with the goal to professionalize the workforce and improve effectiveness and productivity. The person will build positive relationships and provide training and coaching support and consultation to a team of approximately 20. The position will also include supporting Quality Assurance activity related to evaluating adherence to a global process and customer messaging.You will report directly to the Global Partner Success European Coaching Manager and will need to work effectively in a matrix environment with a dotted line reporting relationship to the partner success leadership.
Responsibilities: -You will work with the Partner Success leadership to identify and establish coaching methods to develop the team with a primary focus on partner success skills such as objection handling, initiating a call, qualifying, discovery, establishing rapport, call planning, value, return on investment, interpersonal skills etc. -Conduct individual and/or group call monitoring/side by side coaching to evaluate call quality with respect to improving performance -Conduct 1:1 coaching sessions -Write call coaching reviews -Conduct classroom-based skills sessions for new hires and existing team as needed -Conduct mini course-correction coaching lessons as needed -Develop partner success skills messaging talk tracks for new products and roles -Collaborate and share standard methodologies with partner success coaches in other regions -Coach to activity (Number of calls, Contact Rate, Call Quality) -Work with partner success managers to conduct regular group coaching sessions as needed (individual, small classroom, large group) -Collaborate with global instructional designers to update training materials and incorporate role-playing and skills exercises. -Support global Quality Assurance initiatives to evaluate adherence to a global partner success process to ensure consistency with customer engagement, messaging, and process (call monitoring facilitation & reporting, time studies) -80% training and coaching delivery – 20% training development and global training support Skills and Experience required: -Fluent in Spanish & English -2 -3 years’ experience in sales (B2B & B2C call center experience a plus) -Experience in B2B & B2C skills coaching and training deliver. Real passion for a sales training and coaching role -Knowledge of and respect for instructional design and development principles -Ability to work under pressure and adapt to rapidly changing products, deadlines, and requirements -Coaching or meaningful certification a plus -Self-starter, have a bias for action and be able to commit to sales results
What we offer? In addition to an attractive compensation plan we offer regular social gatherings, chill-out and lunch areas and a range of other benefits including free drinks, snacks/fruit and breakfast. You will work in a modern office environment as an integral part of a motivated and dynamic team, supported by a Company with a desire to deliver extraordinary service to our customers and outstanding business performance. Who are we? HomeAway, Inc., based in Austin, Texas, the world's leading online marketplace for the vacation rental industry, with sites representing more than 1 million online bookable vacation rentals. Through HomeAway, owners and property managers offer an extensive selection of vacation homes that provide travelers with memorable experiences and benefits, including more room to relax and added privacy, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online.
For more information about HomeAway, please visit www.HomeAway.com.
We are looking forward to welcoming you on board!
HomeAway is proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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