Customer Service

French Customer Service Representative

ESP - Madrid

Customer Service Representative with French

Working days: Monday-Friday (8am to5pm or 9am to 6pm) 40 hours
Salary: Very attractive salary for the market

Role Description

HomeAway, a leader in the travel industry and a part of one of the strongest companies in the sector globally, is looking for French Customer Service Representatives based in Madrid who will be a part of a multicultural team of 8 people. You will be focused on delivering a world-class customer experience for owners, travelers and property managers from the moment they contact Abritel or Homeaway brands by phone, email or chat.

Key responsibilities

- Understand our customers’ needs through excellent questioning skills
- Manage incoming inquiries over the phone and email about products and services from owners, agencies, and travelers taking ownership to deliver an outstanding resolution to our customers ensuring they are completely delighted, first time every time
- Position relevant products or services to our customers
- Committed to continually deliver new ways to help our Owners succeed in their Holiday rentals business - Provide ideas to improve our customer experience

Required Skills & Experience

- Fluent in French in addition to English (Spoken and written)
- 1+ Year of customer service experience (in contact centers preferred but not essential)
- Focus on Customer Loyalty: We are looking for people who can understand our customer needs and deliver a World Class customer support
- Highly motivated, focused passionate about connecting to the customer
- Strong verbal and written communication skills are a must
- Professionalism and team work; good people and interpersonal skills to build effective relationships. Maintain calmness under pressure
- Industry advantages: travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential
- High standards of computer literacy and keyboarding skills. Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.) are required. (Intermediate level)


What we offer?


In addition to an attractive compensation plan we offer regular social gatherings,chill-out and lunch areas and a range of other benefits including free drinks,snacks/fruit and breakfast. You will work in a modern office environment as an integral part of a motivated and dynamic team, supported by a Company with a desire to deliver exceptional service to our customers and outstanding business performance

Who are we?

HomeAway,Inc., based in Austin, Texas, the world's leading online marketplace for the vacation rental industry, with sites representing more than 1 million online bookable vacation rentals. Through HomeAway, owners and property managers offer an extensive selection of vacation homes that provide travelers with memorable experiences and benefits, including more room to relax and added privacy, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online. For more information about HomeAway, please visit www.HomeAway We are looking forward to welcoming you on board!

Note to Third-Party / Recruitment Agencies / Executive Search Firms: HomeAway does not accept unsolicited resumes from third-party recruiters or recruiting agencies. Please do not forward unsolicited resumes to any employees of HomeAway.

HomeAway is not responsible for any fees related to unsolicited resumes.