We got to NY after long delays at the airport and lost baggages, but, finally, it was all worth it. We didn't have to look for the office to get the keys - the check-in coordinator met us at the appt, and was very nice and helpful.
The apartment size was what I had hoped for and far better than my fears, though I wouldn't call it spacious. Still, it was comfortable, clean, with good modern design, exactly as in the pics, and reliable wi-fi connection. Actually, it had all what you need to stay a week visiting NY. Full-equipped kitchen, impeccably clean, with all the dishes and utensils, a fridge, a microwave, etc. helped offset meal costs.
The location is reasonable (walked everywhere from here and it never seemed far), though subway (F-train) is just 2 blocks away. Lots close by, Chinatown with its cheap food, restaurants and supermarkets, which helped us save money, too - it was just perfect for our needs.
A couple of little things needed attention and the staff fixed them immediately. So, there was nothing to dislike, and it was worth every penny we paid, will really consider coming back in the future.